- Feb 18, 2013
- 14
- 0
- 0
Hey All,
I tried searching the forums but I didn't really see anything in particular that would help me. Basically I am able to setup my wallet successfully but I can't seem to use it. I thought maybe I was doing something wrong when trying to pay so I contacted wallet support which just made me even more confused.
I'm trying to understand if physical contact is necessary to initiate the payment. If so I'm doing things correctly but something else is wrong.
e-mail exchange below
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"Hello David,
Thanks for your email. I understand that you are unable to use the Google Wallet Mobile App on your Nexus 4 for your in-store purchases.
If you are having trouble tapping and paying with the Google Wallet mobile app, here are some troubleshooting tips.
vv
6. Tap the back of your phone against the contactless terminal to pay. Please note that the phone should be held 1-2 inches from the contactless terminal and that large battery packs may interfere with this process.
^^
--canned email edited---
"
-------------------------=================------------
Hey Abi,
I'm slightly confused at some of the directions. It says to keep the phone 1 - 2 inches from the reader but also says to tap my devices against it? Can you please clarify?
-Dave
-------------------------=================------------
Hello David,
Thanks for your reply. I understand that you are a bit confused on how to tap your device from the contactless terminal when making an in-store purchase.
You should tap your device 1-2 inches against the contactless terminal. It means that you should be tapping the back of your phone 1-2 inches away from the contactless terminal, not the front part of your device.
-------------------------=================------------
I tried searching the forums but I didn't really see anything in particular that would help me. Basically I am able to setup my wallet successfully but I can't seem to use it. I thought maybe I was doing something wrong when trying to pay so I contacted wallet support which just made me even more confused.
I'm trying to understand if physical contact is necessary to initiate the payment. If so I'm doing things correctly but something else is wrong.
e-mail exchange below
-------------------------=================------------
"Hello David,
Thanks for your email. I understand that you are unable to use the Google Wallet Mobile App on your Nexus 4 for your in-store purchases.
If you are having trouble tapping and paying with the Google Wallet mobile app, here are some troubleshooting tips.
vv
6. Tap the back of your phone against the contactless terminal to pay. Please note that the phone should be held 1-2 inches from the contactless terminal and that large battery packs may interfere with this process.
^^
--canned email edited---
"
-------------------------=================------------
Hey Abi,
I'm slightly confused at some of the directions. It says to keep the phone 1 - 2 inches from the reader but also says to tap my devices against it? Can you please clarify?
-Dave
-------------------------=================------------
Hello David,
Thanks for your reply. I understand that you are a bit confused on how to tap your device from the contactless terminal when making an in-store purchase.
You should tap your device 1-2 inches against the contactless terminal. It means that you should be tapping the back of your phone 1-2 inches away from the contactless terminal, not the front part of your device.
-------------------------=================------------