Problems with Virgin media network and my j5

[Android Central Question]

I'm on virgin media network and suddenly having problems receiving calls and texts but can make calls and send text. Anyone help me understand why? Virgin not much help!!!

 

[B. Diddy]

Welcome to Android Central! Try updating the PRL: https://devicehelp.virginmobileusa....le/en/Update_the_PRL__Preferred_Roaming_List_