Proximity sensor problem during phone call back on Jellybean update

[axllebeer]

Screen goes black as soon as I press "CALL" or answer a call. It's a mess.

Yep same here.

But I am able to toggle it off and on with the lock button.

Sent from my EVO using Android Central Forums

 

[xcrico]

Same issue here. Got fixed in a previous update and now is back again... So frustrating...

 

[JManekia]

Count me in as well with proximity sensor issues. I've hard booted my phone, did a factory reset, ran the P Sensor test and cleaned my phone screen and it still wont work.

 

[Andras]

Count me in as well with proximity sensor issues. I've hard booted my phone, did a factory reset, ran the P Sensor test and cleaned my phone screen and it still wont work.

Same thing here.

I've been in contact with HTC since the update regarding this and have done their first level steps to try to resolve the issue. Right now my ticket has been sent to their escalations department and I should receive a phone call from them in a couple days. I'll report back here after that and let you guys know the outcome.

 

[nathy321]

This is a major issue. If I navigate away from the call screen while on a call, when I try to unlock the screen it immediately turns off. I can't do anything except a hard reboot. Can't end the call, touch a button, nada.

I am having this exact same issue, it is soooo frustrating. Also the touchscreen is less responsive, I dont know what to do it happens on every call

 

[delthor7]

Same thing here.

I've been in contact with HTC since the update regarding this and have done their first level steps to try to resolve the issue. Right now my ticket has been sent to their escalations department and I should receive a phone call from them in a couple days. I'll report back here after that and let you guys know the outcome.

I did the same thing a day after the update. Hope they push out an update soon.

Sent from my EVO LTE

 

[errbin]

something I ran into to day the sensor works when I'm in a lot of light... but in dim or dark areas it doesn't work

can someone else test their phones

sent from a EVO that survived a Apple attack... thug life

 

[Kinolay]

I'm having the same problem. It either goes black as soo. As I hit "Call" or it doesn't go black at all when I raise it to my face.

 

[TonyLibations]

Just for the record: I'm a day 1 owner who never had this problem until after the JB update. Earlier in the year when others were dealing with the issue, I was one of the lucky few that weren't.

Sent from my EVO L(a)TE using Android Central Forums.

 

[Darth Mo]

Just for the record: I'm a day 1 owner who never had this problem until after the JB update. Earlier in the year when others were dealing with the issue, I was one of the lucky few that weren't.

Sent from my EVO L(a)TE using Android Central Forums.

This one seems to be a problem that everyone is having post JB. It's definitely broken.

 

[everlast316]

I have this same issue with the proximity sensor AND the voice mail. Very frustrating...

Sent from my EVO using Android Central Forums

 

[crxssi]

This one seems to be a problem that everyone is having post JB. It's definitely broken.

I wouldn't go that far. Mine is a day 1 Evo LTE and I have not experienced that problem at all, ever, including with JB...

 

[Topgonzo]

Same problem here.. Had to have caller hang up and call me back because Everytime I went to screen it blacked out...

Sent from my EVO 4G LTE

 

[bobby35ny]

Same issue here. Got fixed in a previous update and now is back again, Voicemail too!
-Bobby

 

[oehrensperger]

I wouldn't go that far. Mine is a day 1 Evo LTE and I have not experienced that problem at all, ever, including with JB...

Ditto

 

[vipervin]

Same problem! Plus terrible battery life.

Is there a way to unroll this update and go back to the previous version?

 

[Darth Mo]

I wouldn't go that far. Mine is a day 1 Evo LTE and I have not experienced that problem at all, ever, including with JB...

Sorry, I meant that people experiencing the problem is due to the JB update, similar to how the previous update broke contacts for people.

Guess I'm just trying to save people from doing factory resets, deleting apps, blaming corrupt files, etc. like they did for the contacts issue. It's a software issue that HTC has to fix.

 

[Cattails_r_Edible]

I wouldn't go that far. Mine is a day 1 Evo LTE and I have not experienced that problem at all, ever, including with JB...

Me either! Works perfect on mine!

Sent from my EVO using Tapatalk 2

 

[Buckeyes]

Has anyone tried bringing the phone to a Sprint store to get fixed or replaced? Justin curious. I know it's a software issue, but maybe Sprint would replace the phone?

 

[JManekia]

I had a voicmail this morning and it was a pain to try to get that working as every time I try to play the mail, the screen would go dark and unresponsive. Pressing power button would bring back the screen but would shutdown the voicemail. This is starting to suck. I'll be taking it to sprint store this weekend and see what they can do.