Question about contacts

[nickdeck]

I'm new to the Captivate, so pardon me if this is a noob question:

I went to the Google site to manage the contacts on my phone, and there are no contacts listed there. I have the phone set to auto-synch. Am I missing something?

Thanks

 

[anneoneamouse]

Go to

Settings > Accounts and sync

Under "Manage accounts", select the address for your google account and make sure that Sync Contacts is checked.

Hope this helps,

AoN

 

[nickdeck]

Thanks, AoN, but all of those things are checked.

 

[nickdeck]

In case anyone else runs into this problem, there is a workaround, which I would have figured out sooner if I was smarter.

I went into Contacts and exported them to the SD card, then hooked the phone up to my computer. Transferred the file to the computer, then went to Google Contacts and imported them in from there.

The phone should be doing this automatically, but my synch log shows that it is failing to connect to Google on every attempt.

Hope that helps someone.

 

[retrogreq]

my sync log shows the same thing, but im trying to do it through the built in AT&T address book sync

 

[anneoneamouse]

One thing occurs to me-are you trying to synch via a router/wifi or 3g? Possible that firewall is blocking the connection? Aon

 

[nickdeck]

Thanks, Aon, you might be right. I'm almost always using wifi, and it could be the firewall in my wireless router.

OK, so I turned off wifi and tried a manual sync. I think it might have worked (at least I didn't get a message that it failed). Now I can't find the sync log! I know it was there yesterday, but I can't remember how I found it...

 

[silverdemon]

Thanks, Aon, you might be right. I'm almost always using wifi, and it could be the firewall in my wireless router.

OK, so I turned off wifi and tried a manual sync. I think it might have worked (at least I didn't get a message that it failed). Now I can't find the sync log! I know it was there yesterday, but I can't remember how I found it...

to test it you can make a bogus contact on the phone and see if it transfers

 

[nickdeck]

Thanks. Did that, turned off wifi and tried a manual sync. No luck, the bogus contact isn't listed at Google.

Oh well, I guess I'll just have to go back to the good old USB cord method.