Question about touch problem

[peweuk]

I have had my phone for a few months and when I got it it worked fine.
One day I noticed that the screen was unresponsive but only at the bottom (see red rectangle in image) - I rebooted and it was fine again.

last week I noticed it was unresponsive at the bottom of the screen again, as well as the back and menu buttons stopped responding.
A reboot got the back/menu buttons going again - but not the bottom of the screen.

Today I find the back/menu buttons not longer respond again and rebooting does not restore the functionality.

My question is - is this likely to be a screen problem or is it possibly a software issue?

Any comments would be appreciated.

 

[UJ95x]

I have had my phone for a few months and when I got it it worked fine.
One day I noticed that the screen was unresponsive but only at the bottom (see red rectangle in image) - I rebooted and it was fine again.

last week I noticed it was unresponsive at the bottom of the screen again, as well as the back and menu buttons stopped responding.
A reboot got the back/menu buttons going again - but not the bottom of the screen.

Today I find the back/menu buttons not longer respond again and rebooting does not restore the functionality.

My question is - is this likely to be a screen problem or is it possibly a software issue?

Any comments would be appreciated.

If you haven't dropped it or damaged it anyway it's probably a software issue.
Have you tried factory resetting the phone?

Sent from my Galaxy S4 running Slim Bean 4.3

 

[peweuk]

If you haven't dropped it or damaged it anyway it's probably a software issue.
Have you tried factory resetting the phone?

Thanks UJ.

I have not dropped or damaged the phone, and have just done a factory reset which has rectified use of the back/menu buttons - but not the lack of response at the bottom of the screen

 

[UJ95x]

Thanks UJ.

I have not dropped or damaged the phone, and have just done a factory reset which has rectified use of the back/menu buttons - but not the lack of response at the bottom of the screen

Sorry for the late reply. Just got back from a trip where I had no service
I don't know what else you can try. Sounds like you need to get the screen replaced :-\

Sent from my Galaxy S4 running Slim Bean 4.3

 

[peweuk]

Sorry for the late reply. Just got back from a trip where I had no service
I don't know what else you can try. Sounds like you need to get the screen replaced :-\

Sent from my Galaxy S4 running Slim Bean 4.3

Thanks again UJ.

I do not fully understand how the touch works on the screen and was not sure if it was possible for only a part of the screen to fail, and for such a uniform part at (ie a 5mm band across the full width so far from the bottom edge).

I can get a replacement from china, but its ?20 and I did not want to spend the money without being sure it would cure the problem

 

[peweuk]

Sorry - I meant to ask - is it likely to be the LCD or the digitizer (I can't find an LCD for the phone anywhere).

 

[UJ95x]

Sorry - I meant to ask - is it likely to be the LCD or the digitizer (I can't find an LCD for the phone anywhere).

If it only happens occasionally it's probably the digitizer. I still think it would be cheaper to get it repaired than doing it yourself, at least based on what those parts go for here in the U.S.

Sent from my Galaxy S4 running Slim Bean 4.3