Random apps keep installing on my phone without authorisation

[Adanko Whyte]

Just got an OALE X2 phone, unknown and unwanted apps keep installing themselves on my phone every day. I keep deleting them but they keep coming. I have downloaded "malware for android" and Addons Detector yet they keep coming back.

some of the apps are
Calculator,
cleaner,
com.android.buckup,
shell
I have blocked all unknown sources, reset my google password and done factory reset yet these apps keep downloading by themselves. I still get pop ups request from so many apps. any solution out there? I have a Samsung too but no issues with that phone only the OALE X2.

I need help!!!!

Adanko

 

[B. Diddy]

Welcome to Android Central! Moved from the Android Apps forum to the General Help forum, since the former is intended for developers to promote their apps.

Have you noticed those apps since you first got the phone, or did it start some time afterwards? If they've always been there, it's probably due to the manufacturer's firmware. Can you contact their customer support?

 

[Adanko Whyte]

They are not part of the manufactures firmware. I can delete them individually but they keep coming back. they disappear when do a factory reset but come back once I go online

 

[B. Diddy]

If you boot into Safe Mode and uninstall the apps, do they still come back?

If it's malware, it probably installed itself to the system root (which is how it would keep happening after a factory reset). You'd have to reinstall the firmware to get rid of it.

 

[Adanko Whyte]

Hi B. Diddy,

Can you give me a step by step guide on how to reinstall the firmware pls.

 

[B. Diddy]

I'm afraid I can't -- on most phones, it would require rooting the phone first, then being able to find a copy of the stock firmware, and then seeing if there's some special tool that's needed to install it. It's easier on other devices from Samsung or Google. For less common phones like yours, there might not even be a known method for rooting. My suggestion would be to check other forums (like XDA-Developers.com) that tend to be more technically oriented.