Random, regular switch off and crashing?

[TomCrooky]

I'm about 3/4 weeks into my new flip 3, and for the most part I love it. But a week in and it's started randomly freezing, then after a few seconds powers off or restarts. Sometimes it does this a few times in succession. It's now doing it most days, often multiple times. Anyone else having this issue? Is it known or likely I have a faulty handset?

I couldn't find anyone else talking about this via a good search and a scan of this forum and Reddit....

Worrying that it's doing this after a few weeks in, with relatively few apps installed, little memory used etc.

I bought via carphone warehouse. Should I contact them or Samsung?

Thanks!

 

[tadpoles]

I'm about 3/4 weeks into my new flip 3, and for the most part I love it. But a week in and it's started randomly freezing, then after a few seconds powers off or restarts. Sometimes it does this a few times in succession. It's now doing it most days, often multiple times. Anyone else having this issue? Is it known or likely I have a faulty handset?

I couldn't find anyone else talking about this via a good search and a scan of this forum and Reddit....

Worrying that it's doing this after a few weeks in, with relatively few apps installed, little memory used etc.

I bought via carphone warehouse. Should I contact them or Samsung?

Thanks!

I would consider a factory data reset and if that doesn't resolve it I would wonder if it's a particular app you might be using.

 

[mustang7757]

I'm about 3/4 weeks into my new flip 3, and for the most part I love it. But a week in and it's started randomly freezing, then after a few seconds powers off or restarts. Sometimes it does this a few times in succession. It's now doing it most days, often multiple times. Anyone else having this issue? Is it known or likely I have a faulty handset?

I couldn't find anyone else talking about this via a good search and a scan of this forum and Reddit....

Worrying that it's doing this after a few weeks in, with relatively few apps installed, little memory used etc.

I bought via carphone warehouse. Should I contact them or Samsung?

Thanks!

Hi, welcome to AC!
Try safe mode , possible a 3rd party app

 

[TomCrooky]

Hi, welcome to AC!
Try safe mode , possible a 3rd party app

Thanks both for the suggestions. I've tried safe mode and it still freezes and restarts, so assuming that rules out an application?

 

[mustang7757]

Thanks both for the suggestions. I've tried safe mode and it still freezes and restarts, so assuming that rules out an application?

Yeah rules out 3rd party applications , only other suggestion at this point clear cache in recovery, factory reset or wait for the firs update for the fold 3 .

 

[AndroidFanboy8]

Hi, welcome to AC!
Try safe mode , possible a 3rd party app

Agreed....it's typically the cause!