The ground in the area of the upper flex cable (the one connecting the forward facing camera to the motherboard) is indeed the answer. Took the back off the phone and one of the screws holding down the shield was loose. Snugged it down and reassembled and indeed, my phone no longer thinks it's 1970.
RAZR HD - Time/Date won't update, can't connect to Google
- Thread starter BB_Rookie
- Start date
I would appreciate some additional instruction on this ground issue.
I can say that I've had the EXACT same problem with date/time as described in this thread. I have tried all the easy options (WIFI/AIRPLANE/REBOOT etc) but that did not help. I actually also replaced my screen and that didn't help either. I DID replace my camera/speaker assembly a few months before I had this problem. THe speaker was all scratchy. It was working for a while and then started to occasionally lose date and time sync but it always came back. Finally it lost it and I can't get it back for anything.
I've attached a photo of my phone. I thought the last few posts were referring to the pads on the BACK of the ribbon cable which touch the large ground plane. I cleaned the area under the ribbon cable with alcohol and then used electrical tape to hold down the ribbon cable. However this has not fixed the problem. I read that someone fixed the problem by tightening down several screws? The screws holding down my camera are tight, however I don't know if the metal shield over the camera is supposed to be touching the backplane of the LCD. I also noticed a small tang on the side of the camera that looks like it touches another shield on the base of the camera. I don't know if this is an issue either.
At any rate, some additional info would be appreciated! I'd love to have my phone back and working.
I can say that I've had the EXACT same problem with date/time as described in this thread. I have tried all the easy options (WIFI/AIRPLANE/REBOOT etc) but that did not help. I actually also replaced my screen and that didn't help either. I DID replace my camera/speaker assembly a few months before I had this problem. THe speaker was all scratchy. It was working for a while and then started to occasionally lose date and time sync but it always came back. Finally it lost it and I can't get it back for anything.
I've attached a photo of my phone. I thought the last few posts were referring to the pads on the BACK of the ribbon cable which touch the large ground plane. I cleaned the area under the ribbon cable with alcohol and then used electrical tape to hold down the ribbon cable. However this has not fixed the problem. I read that someone fixed the problem by tightening down several screws? The screws holding down my camera are tight, however I don't know if the metal shield over the camera is supposed to be touching the backplane of the LCD. I also noticed a small tang on the side of the camera that looks like it touches another shield on the base of the camera. I don't know if this is an issue either.
At any rate, some additional info would be appreciated! I'd love to have my phone back and working.
swamper8: I just had the same problem with my XT926 (Razr Maxx Hd) and fixed it a few days ago.
History: I had dropped my original phone, which somehow caused the problem (no date/time update possible, preventing accurate local time and thereby secure communications protocols). From descriptions in prior posts in this thread, I tried re-seating both of the flex circuit cables (both wide and narrow), and even went to great lengths to ensure that the grounding point on the narrow cable had adequate pressure applied to the sheet metal internal backing for the display (I also cleaned the sheet metal backing with alcohol, as well as the gold-plated contact on the flex cable). None of these actions had a permanent effect (although the grounding point effort did appear to very *briefly* work, but then failed again).
Since these actions didn't fix the problem, I gave up and bought a refurbished phone, then promptly dropped that one too. The display was now damaged on the refurbished phone, but it was otherwise OK. I now had two damaged phones with which I could swap out parts. Swapping out the upper cable assembly (including forward camera, speaker, and proximity sensor) fixed the problem. During this part exchange effort, I finally realized that the proximity sensor appeared to have failed on my original phone, which may be the ultimate problem. The portion of the upper cable assembly can be removed if you have a T3 Torx to unscrew those tiny shallow screws that hold the sheet metal bracket in place.
BTW, on my phone the black part of the socket on the motherboard that clamps down on the upper flex cable assembly would keep popping off of the white part. If you carefully align this black part in the "open" position and apply pressure down towards the microphone side of the phone, this black piece can be re-seated into the tiny metal fingers on that white part. I've done this at least 3 times now.
One of the above posts mentions a cascade effect with a failed proximity sensor, and that appears to the be the root cause in my case.
Good luck with your troubleshooting!
Sean
-----------------------------------
Update: Below is a photo of what I've described above
History: I had dropped my original phone, which somehow caused the problem (no date/time update possible, preventing accurate local time and thereby secure communications protocols). From descriptions in prior posts in this thread, I tried re-seating both of the flex circuit cables (both wide and narrow), and even went to great lengths to ensure that the grounding point on the narrow cable had adequate pressure applied to the sheet metal internal backing for the display (I also cleaned the sheet metal backing with alcohol, as well as the gold-plated contact on the flex cable). None of these actions had a permanent effect (although the grounding point effort did appear to very *briefly* work, but then failed again).
Since these actions didn't fix the problem, I gave up and bought a refurbished phone, then promptly dropped that one too. The display was now damaged on the refurbished phone, but it was otherwise OK. I now had two damaged phones with which I could swap out parts. Swapping out the upper cable assembly (including forward camera, speaker, and proximity sensor) fixed the problem. During this part exchange effort, I finally realized that the proximity sensor appeared to have failed on my original phone, which may be the ultimate problem. The portion of the upper cable assembly can be removed if you have a T3 Torx to unscrew those tiny shallow screws that hold the sheet metal bracket in place.
BTW, on my phone the black part of the socket on the motherboard that clamps down on the upper flex cable assembly would keep popping off of the white part. If you carefully align this black part in the "open" position and apply pressure down towards the microphone side of the phone, this black piece can be re-seated into the tiny metal fingers on that white part. I've done this at least 3 times now.
One of the above posts mentions a cascade effect with a failed proximity sensor, and that appears to the be the root cause in my case.
Good luck with your troubleshooting!
Sean
-----------------------------------
Update: Below is a photo of what I've described above
Last edited:
Sean,
Thanks for taking the time to respond. everything you say makes sense, especially since I had not long ago replaced the camera/ speaker assembly. I didn’t know there was a prox sensor in that assembly. I had come to terms that it was probably a cascading/sensor issue however I couldn’t even install a APP on the phone to check the health of the sensors! (couldn’t get on Google PLAY) So I gave up and just bought aused phone off EBAY a few days ago. Had your post come along over the weekend I probably would have first tried a new speaker/camera Assembly. I will probably do that anyway, if it fixes the phone I will report back here for everyone’s benefit and just keep one of the phones as a spare!
Thanks!
Steve
I had trouble with the larger of the two ZIF connectors not really holding the flat flex cable as tight as I would have liked. Probably ok once the phone was assembled but I pulled it out a few times while trying to marry the screen to the guts of the phone. I've used ZIF connectors a lot at work; they can be sensitive. I'm surprised you were able to get yours back together once the two parts separated!
Thanks for taking the time to respond. everything you say makes sense, especially since I had not long ago replaced the camera/ speaker assembly. I didn’t know there was a prox sensor in that assembly. I had come to terms that it was probably a cascading/sensor issue however I couldn’t even install a APP on the phone to check the health of the sensors! (couldn’t get on Google PLAY) So I gave up and just bought aused phone off EBAY a few days ago. Had your post come along over the weekend I probably would have first tried a new speaker/camera Assembly. I will probably do that anyway, if it fixes the phone I will report back here for everyone’s benefit and just keep one of the phones as a spare!
Thanks!
Steve
I had trouble with the larger of the two ZIF connectors not really holding the flat flex cable as tight as I would have liked. Probably ok once the phone was assembled but I pulled it out a few times while trying to marry the screen to the guts of the phone. I've used ZIF connectors a lot at work; they can be sensitive. I'm surprised you were able to get yours back together once the two parts separated!
Sorry my post didn't make it in time to save you a new phone! At least you've got spare parts now, if nothing else.
I was also really surprised that it was possible to put the ZIF connector back together. It's really touchy, of course, since if you've aligned the two parts with your fingers, you can't easily see what you're doing. It helps to have a stereo microscope and use a couple of pairs of tweezers to manipulate the parts.
I was also really surprised that it was possible to put the ZIF connector back together. It's really touchy, of course, since if you've aligned the two parts with your fingers, you can't easily see what you're doing. It helps to have a stereo microscope and use a couple of pairs of tweezers to manipulate the parts.
Attachments
UPDATE:
Well I ordered a new speaker/LED/Sensor assembly from EBAY. 7 bucks. Slapped it in. BAM. Time/date sync'd immediately. If I hadn't just spent $120 on a refurb Maxx HD off EBAY I'd be super pumped right now. But here's hoping that other people who have this problem can benefit. The camera/speaker/sensor cable and components are definitely problematic.
Well I ordered a new speaker/LED/Sensor assembly from EBAY. 7 bucks. Slapped it in. BAM. Time/date sync'd immediately. If I hadn't just spent $120 on a refurb Maxx HD off EBAY I'd be super pumped right now. But here's hoping that other people who have this problem can benefit. The camera/speaker/sensor cable and components are definitely problematic.
Rebellious is correct, the upper flex cable needs to be "snapped" in and seated properly. I had the same issue as many had described. I opened my phone to fix an issue with the power/volume flex and in the reassembly process mustn't have snapped in the flex cable properly. I was seeing a date of 1970 that could not be manually reset or automatically updated and could not use HTTPS websites. Thank you, Rebellious!
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