RCA Galileo Pro will not load beyond boot screen

[Android Central Question]

Hello, my RCA tablet will not load beyond the black screen which says Galileo Pro. It'll go passed the white screen with the dogs but that's it. Left it on for a couple hours on multiple occasions and it will not load.

It initially crashed while I was updating apps. My fault I guess, it told me memory was full and I hit the button to update anyway. All trusted apps from the play store, I mostly just use this tablet for writing.

I have used the method of pressing the volume up and power keys to enter the system menu and it works fine. I initially cleared the cache, tried again. Nothing. So I reset to factory defaults and tried again. Same results.

I did notice that if I run system diagnostics it tells me that 14 files have been changed, even after resetting to factory defaults.
Any help would be greatly appreciated.

 

[mustang7757]

Can you get in recovery try factory reset?
I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.
https://forums.androidcentral.com/showthread.php?t=409154

 

[JayHair]

Did you ask if I can do something that I stated I did in my question?

And then link me information to use the create account button at the top of the screen?

 

[mustang7757]

Did you ask if I can do something that I stated I did in my question?

And then link me information to use the create account button at the top of the screen?

Hi, welcome

I invited you to communicate here , because I didn't quite understand what you have Tried, and wanted verification.

 

[JayHair]

Sorry if that's a snarky response but your answer just seems... The opposite of helpful. I can usually fix my computers on my own just fine. I have at least some technical skills. This tablet is being no responsive though. I think I'm going to need to boot and reinstall the OS from a USB or SD, but not sure.

 

[JayHair]

I have tried booting to system menu, cleared cache and reset to system default. Neither are helping to progress beyond the load screen.

 

[mustang7757]

Sorry if that's a snarky response but your answer just seems... The opposite of helpful. I can usually fix my computers on my own just fine. I have at least some technical skills. This tablet is being no responsive though. I think I'm going to need to boot and reinstall the OS from a USB or SD, but not sure.

Yes you did come off snarky, it was not a answer but a question that I wanted to know with verification, as you know I dont have your device in my hands to understand the situation.

Sounds like you would have to try flash the firmware again , how old the tablet? And what andriod version was it running?

 

[JayHair]

I believe it was running Marshmallow, 6.0
I got it new about 2 years ago. Model RCT6513W87

 

[mustang7757]

I believe it was running Marshmallow, 6.0
I got it new about 2 years ago. Model RCT6513W87

Ok, you know how to flash this ? Or where to get the firmware?

 

[JayHair]

I couldn't find the firmware when I went looking. If you know where to find it I should be able to do the rest.

 

[mustang7757]

I couldn't find the firmware when I went looking. If you know where to find it I should be able to do the rest.

Ok I will check and get back later

 

[JayHair]

Thanks, I appreciate it.

 

[mustang7757]

Thanks, I appreciate it.

Definitely your welcome!

 

[mustang7757]

Take a look at this link here see if it helps


[Removed link no longer valid]

 

[Snowstorm1617]

I am having the same problem. The link you put down does not help. I have the same model.

 

[mustang7757]

I am having the same problem. The link you put down does not help. I have the same model.

Welcome to AC!
You can try xda forums see if anyone knows about this device or firmware