Receive sms changes sound from silent to normal

[wayne vz12]

Hi, I'm most frustrated and hope someone can help me. Whenever I put my samsung s4 on silent or mute, and then receive an SMS it changes my sound profile to normal. I just can't figure out why. I have automate but disabled it and it still happens.

Any ideas?!

Thanks

 

[huxigames01]

I am facing the same problem. First i think it is because of some kind virus or hardware problem but after hard reset all the problem get solved.