Recent Apps button activates on its own. Randomly and many times. S7 Edge

timothypcook

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Jun 16, 2016
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Whenever I try to use the phone the recent apps button activates. I know for sure I am not touching it. It activates 2 or 3 times within half a second. Makes the phone impossible to even use.

I managed to do a factory reset. I could hear the recent apps button sound going off during the setup!!

Any ideas before I try and get it replaced?

(recents key)
 

Morty2264

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Mar 6, 2012
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Hi! How long have you had your Samsung product? If it's still within the warranty window, or even if it isn't,I'd suggest bringing it in for a replacement. I'm not entirely sure, but it sounds like it may be software-related. Please keep us updated on what's happening.
 

Dooki

Well-known member
Mar 28, 2013
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Mine did the same. Nothing would fix it. It was an insurance replacement so I took it back. Freaking annoying. Couldn't get anything done.
 

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