Red tint on edges S8+

[John Zito]

If you look at the phone straight on you can see a slight pinkish cast on the curved edges. I think it's the nature of AMOLED having a pinkish cast when viewed from an angle. The edges are going to be at an angle from a straight on view. If you look at it fun the side, the edge you're looking at Aunt have the pinkish cast, but the main part will.

I've had three S8's over the last week. Two had defective panels with pink halo around the edge of the screen and significant color shift. Only one had a perfect screen with no color shift. These problems are mfg defects and should not be tolerated.

 

[Jazzamuffin]

I've had three S8's over the last week. Two had defective panels with pink halo around the edge of the screen and significant color shift. Only one had a perfect screen with no color shift. These problems are mfg defects and should not be tolerated.

Did you go with another phone or same model...I'm wondering what would be comparable to this

 

[John Zito]

This is not a software problem. Half of the S8 panels appear to be defective and the other half are normal. I'm sure Samsung wishes this were just a software problem. Another example of poor QC from Samsung.

 

[thomasbihn]

I have pronounced tint on the top, left, and right edges. The bottom is slight, but barely noticeable. It comes in about 1/8" from the left and right edges and 1/16th from the top. The hue on the left is deeper than the top and right.

Best Buy told me it's not defective, so I'm waiting on the software update to show that doesn't resolve it, walk through the issue with Samsung technical support, and hope they can send an email to me suggesting I exchange it. If the Best Buy I bought it from doesn't accept it, what other options do I have? Take it to another one and try to convince them to exchange it?

 

[lucianus_luciferus]

I have pronounced tint on the top, left, and right edges. The bottom is slight, but barely noticeable. It comes in about 1/8" from the left and right edges and 1/16th from the top. The hue on the left is deeper than the top and right.

Best Buy told me it's not defective, so I'm waiting on the software update to show that doesn't resolve it, walk through the issue with Samsung technical support, and hope they can send an email to me suggesting I exchange it. If the Best Buy I bought it from doesn't accept it, what other options do I have? Take it to another one and try to convince them to exchange it?

that's bs. take it back to them and demand a replacement. they will say anything to get away with it

 

[donm527]

How can they not exchange it? Tell them the tint is not satisfactory and that you want an exchange. You just bought the phone so well within your right to return it so if they don't then return it and go somewhere else. Or go to another BB and just immediately tell them the phone has a tint that's not acceptable and want an exchange and return it for refund if they won't.

I have pronounced tint on the top, left, and right edges. The bottom is slight, but barely noticeable. It comes in about 1/8" from the left and right edges and 1/16th from the top. The hue on the left is deeper than the top and right.

Best Buy told me it's not defective, so I'm waiting on the software update to show that doesn't resolve it, walk through the issue with Samsung technical support, and hope they can send an email to me suggesting I exchange it. If the Best Buy I bought it from doesn't accept it, what other options do I have? Take it to another one and try to convince them to exchange it?

 

[donm527]

https://twitter.com/iAm_erica/status/857667505417994240

 

[donm527]

Stopping by carrier to see if any updated machines by not yet. Took a screenshot of S+... maybe you can see in center ever so faint... screen burn in already starting. :/

 

[JimA]

Traded it in. The tech had not seen it yet but saw the red right away in my phone. We fired up the new phone and side by side there is a real obvious difference. Glad I did it. New s8+ is great!

 

[ThrottleJohnny]

that's bs. take it back to them and demand a replacement. they will say anything to get away with it

Yes. When you go into the store, tell them what you want. If they give you any blowback, ask for a manager. Tell them you have a defective device, show them the red tint, and tell them you want a replacement ASAP, because you don't have all day and they're opinion doesn't matter. Customer satisfaction does. Sometime they just don't want to do the work, but that's their job.

 

[JHBThree]

If you look at the phone straight on you can see a slight pinkish cast on the curved edges. I think it's the nature of AMOLED having a pinkish cast when viewed from an angle. The edges are going to be at an angle from a straight on view. If you look at it fun the side, the edge you're looking at Aunt have the pinkish cast, but the main part will.

Is that all it is or something else too? I knew to expect color distortion on whites with the edges based on all of Samsung's previous curved phones. I'm not seeing anything else that sticks out as pink though.

 

[juststart]

I DM'd TMobile on Twitter and the guy who responded said his is the same and that it only affects the S8+. He only suggested I wait for the software update.

 

[zipro]

I got my replacement today and it's way worse. The first one only had it on the top edge, the new one has it on the top and the right edge and several blotches of pink in between. Going back, I give up.

Also made in Vietnam like the last one.

 

[UKgalaxy]

I'm currently on my 2nd defective screen device and both mine were made in Vietnam to. I'll have one more replacement before calling it a day. Too much hassle to get a phone without a defective screen in my opinion.

 

[UKgalaxy]

Also really pleased to hear that those in Korea have just recieved the software update but the rest of us will have to wait until a later date to get it...thanks Samsung. I'm no way a apple fan but this wouldn't happen with them.

 

[bandofbrothers2112]

Also really pleased to hear that those in Korea have just recieved the software update but the rest of us will have to wait until a later date to get it...thanks Samsung. I'm no way a apple fan but this wouldn't happen with them.

No Apple wouldn't comment or do much at all.
I remember being advised I was holding my iPhone 4 wrong which stopped the signal dead. Yellow screens that apple wouldn't comment on. Chipping on the champhered edges of my 5 and the iOS update on my 6plus stopping WiFi and making the phone stutter and lag.

I'm in no way against iPhones as I've used them for years but they ain't faultless and neither is apple.

 

[LineKill]

Here is a good, very recent, article on the update.

https://androidcommunity.com/samsun...ing-out-to-adjust-color-temperature-20170428/

 

[UKgalaxy]

Can't find anything online to say if this latest software update actually fixes the issue.

 

[LineKill]

Can't find anything online to say if this latest software update actually fixes the issue.

Guess we'll just have to wait and see. I have really been struggling on whether I should get the S8 or not, this makes it a little easier, to hold off for a little bit anywaysツ

 

[UKgalaxy]

Guess we'll just have to wait and see. I have really been struggling on whether I should get the S8 or not, this makes it a little easier, to hold off for a little bit anywaysツ

With hindsight I would have waited. As with any new model there are always teething issues and it may take Samsung a few months to alter the production process to address this issue.

At the moment the phone has lost its shine if you like because I'm spending so much time waiting for replacement devices, returning defective ones and phoning the carrier to sort things out. It's a right pain to be honest.

My advice..wait.