Returning a Google Nexus 7 question

[paulsnyder90]

So, I just received my N7 today, and I've noticed the situation with the glass not being properly glued on the upper left side (as has been reported with some peoples devices)

I want to get it replaced (as I'm sure its under warranty), but since I ordered it from Google Play but I'm afraid it won't be months until its replaced since they've been having so much customer service trouble.

It's probably a long shot, but is there anyway I could replace it at the GameStop in my town, or do I just need to suck it up and call Google and wait for them to send me a new one?

Or even just wait a week or two until things have settled and then call? Does anyone have experience getting it replaced through Google yet??

 

[pounder001]

If you bought it from Google Play, then I think you will have to return it to them.
I would get on the phone with google ASAP, wait your hour plus on hold and get an RMA and a tentative replacement ship date

Good luck

 

[paulsnyder90]

If you bought it from Google Play, then I think you will have to return it to them.
I would get on the phone with google ASAP, wait your hour plus on hold and get an RMA and a tentative replacement ship date

Good luck

Yeah...I sort of figured.

Does anyone know how they handle replacements? I've only ever replaced Verizon devices, and they just send a new one with a box to send the old one back in. I'm assuming Googles process would be similar?

 

[dadds27]

I'm going to have to do this tomorrow myself :-( have you made the call yet?

Sent from my Nexus 7 using Android Central Forums

 

[eneisch]

I would wait until they are readily available before returning. If you return now you will probably have to send it back now and wait until more are available.

 

[I_Am_Incredible]

Same issue with me at the upper left. I may wait until they are actually available. I'll call them and see what they say first

 

[zedorda]

Google Play will send a replacement and include a paid shipper to return the defective unit.