Re: [RLF][THEME] Red Synergy 2/24/12
Yes trust me I went round and round with Dell on that situation.. They claim the last one I got and this new one are brand new, but they are stamped as refurbs because they "image" the hard drive with your OS and factory installed software so they can't market it as "new".
Bottom line I told the rep I spoke with in their complaint department and told them this sends a very poor signal to the quality of the parts coming out of Dell and the overall reliability of their hardware. They don't care though, they have your money so its water under the bridge to them... In the end I told him I will make sure I get the word out about the poor quality of service I have received and it shouldn't matter to them since my complaint doesn't seem to phase them either...
Anyways.. Give me a few days I'll whip something up for ya.