So my S-pen was stuck in the silo of the phone,
I bought it from Best Buy back around release month. Best Buy would not do warranty repair or send to Samsung for warranty repair because I didn't have the Geek Squad insurance. I mailed the phone to Samsung the Monday after Thanksgiving and today I got the email saying they are shipping it back and repair is complete.
"Thank you for your patience.
Your product was shipped on 12/9/2019 at 6:41 PM EST.
Service Ticket Number: Xxxxxxxx
Ship Company: UPS
Tracking Number: Xxxxxxxxxxxx
Serial number: XXXXXXXXXXXXXXX
Please view additional information below for more details.
Original Problem:
ACCESSORIES - S PEN - S PEN DAMAGE
Problem found:
S-PEN/HOVERING FUNCTIONAL FAILURE - CAMERA FAILURE - S-PEN/HOVERING FUNCTIONAL FAILURE
Solution:
REPLACED LCD - REPLACED COMPONENT
If you have any additional questions, please call us at 1-800-SAMSUNG and reference Ticket Number: XXXXXXXXXX.
Thank you.
Samsung Electronics America"
I bought it from Best Buy back around release month. Best Buy would not do warranty repair or send to Samsung for warranty repair because I didn't have the Geek Squad insurance. I mailed the phone to Samsung the Monday after Thanksgiving and today I got the email saying they are shipping it back and repair is complete.
"Thank you for your patience.
Your product was shipped on 12/9/2019 at 6:41 PM EST.
Service Ticket Number: Xxxxxxxx
Ship Company: UPS
Tracking Number: Xxxxxxxxxxxx
Serial number: XXXXXXXXXXXXXXX
Please view additional information below for more details.
Original Problem:
ACCESSORIES - S PEN - S PEN DAMAGE
Problem found:
S-PEN/HOVERING FUNCTIONAL FAILURE - CAMERA FAILURE - S-PEN/HOVERING FUNCTIONAL FAILURE
Solution:
REPLACED LCD - REPLACED COMPONENT
If you have any additional questions, please call us at 1-800-SAMSUNG and reference Ticket Number: XXXXXXXXXX.
Thank you.
Samsung Electronics America"