S20 won't open specific pdf

Oct 28, 2021
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My bowling league emails a report of the previous weeks results and standings. When I click on the link in my email, I get this screen:

bowl1.jpg

When I click on the tab in the center for "View Standing Sheet", I get this screen after it downloads SheetFileDownloadServlet.pdf and I try to open it. I have tried several PDF viewers from the Play Store (Adobe, PDF Reader, PDF Reader Pro, Hancom Office, and none work:

bowl2.jpg

I can open every other PDF on my phone with no issue. Also, it opens on both my Windows 10 computers with no issue, so I don't think the file is actually corrupted. One of my teammates opened it on his iPhone with no problem and another on his S21 with no problem.

I have no idea how to make this work. I've searched here and a general Google search with nothing helpful found. Perhaps a setting on my phone? The stuff I found in a google search was directed to a Windows version of Chrome, nothing for Android.

Any ideas?

TYIA.
 

Laura Knotek

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Have you tried downloading and saving the file to your phone prior to opening it? If so, what happens?
 

B. Diddy

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Welcome to Android Central! Are you able to open the PDF successfully on a computer?
 

mustang7757

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Feb 6, 2017
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My bowling league emails a report of the previous weeks results and standings. When I click on the link in my email, I get this screen:

View attachment 338778

When I click on the tab in the center for "View Standing Sheet", I get this screen after it downloads SheetFileDownloadServlet.pdf and I try to open it. I have tried several PDF viewers from the Play Store (Adobe, PDF Reader, PDF Reader Pro, Hancom Office, and none work:

View attachment 338777

I can open every other PDF on my phone with no issue. Also, it opens on both my Windows 10 computers with no issue, so I don't think the file is actually corrupted. One of my teammates opened it on his iPhone with no problem and another on his S21 with no problem.

I have no idea how to make this work. I've searched here and a general Google search with nothing helpful found. Perhaps a setting on my phone? The stuff I found in a google search was directed to a Windows version of Chrome, nothing for Android.

Any ideas?

TYIA.
Have someone resend it again as a PDF file .
 

mustang7757

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Feb 6, 2017
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It gets sent to me every week as a PDF, and every week I have the same issue. Teammates with both Android and iPhones have no issue. It seems to be just with my phone.
Try resetting app preferences, to do that go settings>apps>3 dots upper right corner tap then reset app preferences.
 
Oct 28, 2021
8
0
0
So this is outlook email we talking about?

Correct. It's a hotmail address. I'm thinking it is something in the phone rather than the email, though. I tried downloading the file and emailing it to my other email address. But when I download it, it shows as an invalid file as in the last picture I posted above. And again, I get numerous PDFs at the same email through Outlook and have had zero problems opening any other. I do have an email sent to the email originator @ Bowl.com to see if the problem may be on their end or if they've run across this in the past.
 

mustang7757

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Correct. It's a hotmail address. I'm thinking it is something in the phone rather than the email, though. I tried downloading the file and emailing it to my other email address. But when I download it, it shows as an invalid file as in the last picture I posted above. And again, I get numerous PDFs at the same email through Outlook and have had zero problems opening any other. I do have an email sent to the email originator @ Bowl.com to see if the problem may be on their end or if they've run across this in the past.
Ok thanks for verifying, you using outlook standalone app or through some 3rd party email app? Have you tried signing out your account then back in ?
 
Oct 28, 2021
8
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0
Ok thanks for verifying, you using outlook standalone app or through some 3rd party email app? Have you tried signing out your account then back in ?

I'm using the Microsoft App from the Play Store. I have signed out and back in. It did nothing. However, the fact that you mentioned the app gave me the idea (I don't know why I didn't think of it before) to just sign in to Outlook using a browser instead of the app. Voila! I'm able to download and open the PDF. Apparently it's something in the app that's causing the problem. I'll dive into it and try to fix it. But at least now I can get the info on my phone. Thanks for your help.
 

mustang7757

Super Moderator
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Feb 6, 2017
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I'm using the Microsoft App from the Play Store. I have signed out and back in. It did nothing. However, the fact that you mentioned the app gave me the idea (I don't know why I didn't think of it before) to just sign in to Outlook using a browser instead of the app. Voila! I'm able to download and open the PDF. Apparently it's something in the app that's causing the problem. I'll dive into it and try to fix it. But at least now I can get the info on my phone. Thanks for your help.
Ok great , at least you have the browser workaround, your welcome
 
Last edited:

B. Diddy

Senior Ambassador
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What options do you get if you long-press the link in the email?
 

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