S22+ wifi email

[Fusion2006]

New S22+ not activated. Want to send email via wifi. Get this error:
Unable to send email
Update security settings to use account xxx@xxxx.xxx

Where is that setting?

 

[jtfwTX]

Where are you seeing this error? do you have a screen lock/pin entered? sometimes thats required for email settings...

 

[B. Diddy]

Welcome to Android Central! Which email app are you using -- the stock Samsung one or Gmail?

Is this phone provided through work, or did you get this yourself?

 

[Fusion2006]

It is in the default email app. I have all my emails defined using MS Exchange. The error pops up when I click on the send arrow.

It is a new unlocked phone purchased from Amazon. I would think email works with wifi only. I don't want to activate the new phone which will deactivate my old phone before I know everything else works.

 

[Laura Knotek]

It is in the default email app. I have all my emails defined using MS Exchange. The error pops up when I click on the send arrow.

It is a new unlocked phone purchased from Amazon. I would think email works with wifi only. I don't want to activate the new phone which will deactivate my old phone before I know everything else works.

Is this Exchange account from your work?

 

[Fusion2006]

No. It is one of my personal email accounts with GoDaddy.

 

[Laura Knotek]

No. It is one of my personal email accounts with GoDaddy.

Are you using 2 Factor Authentication? Do you get a request from the Microsoft Authenticator app?

 

[Fusion2006]

No. The phone is unlocked using a finger print. I just set up the mail accounts on the phone using the process supplied by the phone. I did migrate all the data from my old phone to new phone using the Android/Samsung default process.

 

[B. Diddy]

Go to the Device Administrators section of the system settings. Anything there besides Find My Device and Knox?

 

[Fusion2006]

Can you indicate where to find what you mention in the form settings/?????/?????

I can’t find a Device Administrators section under Settings.

 

[mustang7757]

Type device administrator in settings top search bar when results pop up tap again

 

[Fusion2006]

This is my Settings screen and the results of using search for device administrator

 

[mustang7757]

This is my Settings screen and the results of using search for device administrator

Tap under biometrics and security

 

[danhartman26]

Try here...

 

[B. Diddy]

So tap "Device admin apps" and see what's listed there.

 

[Fusion2006]

Find My Device
Outlook Device Policy
Samsung Pay

All not selected

 

[B. Diddy]

Ok, that's clearly not the problem then.

Have you already tried removing that GoDaddy account, then adding it back again? Also, are you using the IMAP or POP3 server settings?

 

[Fusion2006]

A few months ago GoDaddy did a major revamp and went to Exchange 365. As I understand it it is using MAPI, not IMAP or POP3. I have tried 2 different accounts. They give the same error message. All 6 of my accounts work fine on my S10+. I have looked at the account settings in both phones. For each account they are the same. Email address, domain/username, Exchange server, port, use SSL.

I just tried something. I removed the SIM from my S10+. It sent email from one of my accounts via wifi with no problem.

So there is something about the S22+ or Android 12.

 

[Laura Knotek]

Maybe the email app requires the phone to be activated with a SIM first.

The S10+ is running Android 12, so that isn't the case.

 

[Fusion2006]

Well, I really don’t want to port my number then find out it does not work. Still not clear if this is an Exchange or Android problem.