Question S24 ultra BT works for everything except messenger

[robinNora]

I just got an s24 ultra, I have BT hearing aids, they work with all the apps except FB messenger in a call. I have tried re-pairing the hearing aids, uninstalling messenger and re-installing, clearing cache for BT, removing and adding back in all the permissions for messenger. It doesn't make sense, the hearing aids work fine for Whatsapp, Kakao talk, the regular phone app, Google voice etc and work for any other apps putting out audio, tiktok, FB, YouTube, Netflix etc
Anyone have and ideas ?

 

[Laura Knotek]

What hearing aid app are you using? Have you contacted the developers of the app to ask them? Perhaps they need to update their app.

 

[robinNora]

What hearing aid app are you using? Have you contacted the developers of the app to ask them? Perhaps they need to update their app.

It's EnhancePro for the Jabra hearing aids from Costco. If there was an issue with the app I would have thought it would affect Whatsapp, Google voice as well.

 

[VidJunky]

Not sure if it's ironic but there's a forum for Costco hearing aids on Facebook. Not only are they using your hearing aids but they're using the very platform you're having issues with. If anyone would have the answer to this they would. You can find them at this link...

https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://m.facebook.com/groups/costcohearing/&ved=2ahUKEwjTtNe9w8OEAxXV5skDHRCXACMQFnoECE4QAQ&usg=AOvVaw0PV1lI12qe-fr3enJGy1Hw

Might be the best place to ask this question.

 

[robinNora]

Not sure if it's ironic but there's a forum for Costco hearing aids on Facebook. Not only are they using your hearing aids but they're using the very platform you're having issues with. If anyone would have the answer to this they would. You can find them at this link...

https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://m.facebook.com/groups/costcohearing/&ved=2ahUKEwjTtNe9w8OEAxXV5skDHRCXACMQFnoECE4QAQ&usg=AOvVaw0PV1lI12qe-fr3enJGy1Hw

Might be the best place to ask this question.

Thanks I have joined and posted, I searched the group but can't see anyone asking similar question . Let's see

 

[VidJunky]

Thanks I have joined and posted, I searched the group but can't see anyone asking similar question . Let's see

That's hopefully good then. It might mean that you are having a unique issue and there's a solution.

Let us know what you find. It might help someone else.

Best wishes.