I recently purchased the Samsung Galaxy S25, expecting a true flagship experience, especially in the camera department. However, after using it, I was shocked to find that the camera quality is no better—if not worse—than older mid-range devices like the Galaxy A52s and S20 FE.
Images lacks clarity Low-light photos are grainy,
Videos show color shifting and poor stabilization and grainy in low light,
Even with minimal zoom, images lose detail and appear blurry.
The A52s actually performs better clear images detailed shots. How can a mid-range device deliver comparable or better results than a flagship?
And when I mentioned same to Samsung in response they said I "cannot compare a mid-range phone to a premium device." If that is the case, then what exactly justifies the higher price of a flagship device?
Premium Pricing Demands Premium Performance
Consumers pay a premium price to experience upgrades in every aspect—performance, display, battery life, and most importantly, camera quality.
If a premium device cannot even outperform a mid-range model like the Galaxy A52s or S20 FE, then why would customers spend more?
Samsung heavily markets the S series as an upgrade in every way—now suddenly, when flaws are exposed, I am being told I “shouldn’t compare”? This is misleading and deceptive.
Why This Is a Huge Concern
Inconsistent Responses from Samsung & Service Centers – Some service centers admit there’s an issue, while others say "no problem found." Now, Samsung is even questioning why service staff acknowledged the flaws in the first place!
Samsung Is Ignoring Clear Evidence & Hiding the Issue
I have provided multiple photos and videos via Samsung Members and email,and also got jobshit regarding same instead of resolving they are bluntly attempting to delay the process and avoid responsibility
Log File Manipulation to Dismiss Complaints
I have now been told that the log file recorded at the time of the job sheet does not show any issues.
This is misleading and deceptive—log files do not always capture real-world performance problems, especially camera quality issues like grainy images, poor stabilization, and color shifting.
The service center staff themselves acknowledged these issues when I visited, yet now Samsung is trying to walk back that admission. Why is Samsung trying to cover this up?
This is unethical, deceptive, and a violation of consumer rights. I demand a full refund immediately and insist that my case be escalated to the highest level. If this matter is not resolved promptly, I will be forced to take further action.
If you’re facing similar issues, let’s raise our voices together. Share your experience, demand transparency, and push for real solutions. We deserve better.
Images lacks clarity Low-light photos are grainy,
Videos show color shifting and poor stabilization and grainy in low light,
Even with minimal zoom, images lose detail and appear blurry.
The A52s actually performs better clear images detailed shots. How can a mid-range device deliver comparable or better results than a flagship?
And when I mentioned same to Samsung in response they said I "cannot compare a mid-range phone to a premium device." If that is the case, then what exactly justifies the higher price of a flagship device?
Premium Pricing Demands Premium Performance
Consumers pay a premium price to experience upgrades in every aspect—performance, display, battery life, and most importantly, camera quality.
If a premium device cannot even outperform a mid-range model like the Galaxy A52s or S20 FE, then why would customers spend more?
Samsung heavily markets the S series as an upgrade in every way—now suddenly, when flaws are exposed, I am being told I “shouldn’t compare”? This is misleading and deceptive.
Why This Is a Huge Concern
Inconsistent Responses from Samsung & Service Centers – Some service centers admit there’s an issue, while others say "no problem found." Now, Samsung is even questioning why service staff acknowledged the flaws in the first place!
Samsung Is Ignoring Clear Evidence & Hiding the Issue
I have provided multiple photos and videos via Samsung Members and email,and also got jobshit regarding same instead of resolving they are bluntly attempting to delay the process and avoid responsibility
Log File Manipulation to Dismiss Complaints
I have now been told that the log file recorded at the time of the job sheet does not show any issues.
This is misleading and deceptive—log files do not always capture real-world performance problems, especially camera quality issues like grainy images, poor stabilization, and color shifting.
The service center staff themselves acknowledged these issues when I visited, yet now Samsung is trying to walk back that admission. Why is Samsung trying to cover this up?
This is unethical, deceptive, and a violation of consumer rights. I demand a full refund immediately and insist that my case be escalated to the highest level. If this matter is not resolved promptly, I will be forced to take further action.
If you’re facing similar issues, let’s raise our voices together. Share your experience, demand transparency, and push for real solutions. We deserve better.
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