S4 Shuts Down Frequently

Shilohjerry

Member
Aug 29, 2012
14
0
0
Visit site
My wife's S4 becomes overly warm and shuts down frequently during the day. It often indicates a daily data download of a half gig despite being on wifi. I can't find any evidence of any app running that would cause this to occur. Any suggestions would be welcome!
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
165,784
4,997
113
Visit site
Does she have an S4 Active or the regular S4? You're in the Active forum, which probably doesn't get as much traffic as the main S4 forum, so if it isn't an Active, I could move this thread to the main S4 forum.

To see what is using data, go to Settings>Data Usage. I would also see if the problem persists in Safe Mode, which can tell you if it's being caused by an app you installed, or by the system. https://support.t-mobile.com/docs/DOC-27781. Another thing to try is a cache partition wipe: https://support.t-mobile.com/docs/DOC-27777
 

Forum statistics

Threads
943,945
Messages
6,920,745
Members
3,159,319
Latest member
Thicha Jairat