S6 Edge touch screen unresponsive - horizontal blue line moves up & down screen

[kiah1907]

A couple of times now I've had this problem where I go to use my phone or read a new text that has come through and when I go to enter my 4 digit pin the screen is not responding & I have this blue horizontal line that moves down from the top of the screen continuously like its doing some sort of scan over the phone. I have no way to stop this or to have the ability to enter my 4 digit pin for accessing my phone. Eventually I give up trying to enter my pin & put my phone down for hours. When I come back to try again twice now I've been able to use my phone like normal and the issue seems to have gone away but other times this still remains for a longer time then randomly starts to work as normal.
I've forced my phone to turn off & or reboot but this still isn't fixing the problem. Does anyone know what I can do? Today I haven't been able to access my phone for over 10 hours and I have miss calls & messages that people have sent me but unable to get past my 4 digit pin to read them.

 

[neebi007]

A couple of times now I've had this problem where I go to use my phone or read a new text that has come through and when I go to enter my 4 digit pin the screen is not responding & I have this blue horizontal line that moves down from the top of the screen continuously like its doing some sort of scan over the phone. I have no way to stop this or to have the ability to enter my 4 digit pin for accessing my phone. Eventually I give up trying to enter my pin & put my phone down for hours. When I come back to try again twice now I've been able to use my phone like normal and the issue seems to have gone away but other times this still remains for a longer time then randomly starts to work as normal.
I've forced my phone to turn off & or reboot but this still isn't fixing the problem. Does anyone know what I can do? Today I haven't been able to access my phone for over 10 hours and I have miss calls & messages that people have sent me but unable to get past my 4 digit pin to read them.

Try disabling pin security in setting. Try different security options.
Which app u installed since u getting this prob?

 

[kiah1907]

I can not get into my phone at all to get to settings :-( The only 2 apps installed recently are Peel Remote & Galaxy Life.
No access past my 4 digit pin. When typing in my pin nothing happens!

 

[Yolimo]

I can not get into my phone at all to get to settings :-( The only 2 apps installed recently are Peel Remote & Galaxy Life.
No access past my 4 digit pin. When typing in my pin nothing happens!

Just keep pressing the home button a few good times and then wait to see if the line dissapears

 

[Scottyshao69]

this started happening to my edge yesterday and it has been on and off. I tried pressing the home button a few times and that seemed to work. When phone starts working again the app that I downloaded has been disabled.....so perhaps it is the new app I got that is creating the issue . It is an app that I got for an on screen back button as mine is not working.

 

[Magellan Mambou]

It happens on my Galaxy note 5 but i have not found a fix yet but i am using the pen to do everything on my phone. but the touch screen will not work with my finger. Just continue to use the pen until someone find and post a fix to this issue.

 

[darthvader168]

Same here with my note 5 what i do is use my spen then navigate to settings then accessibility then dexterity and interaction then click on assistant menu and turn it on.. the problem seems to go away then turn off the assistant menu again then everything seems to be back to normal