S6 edge+ YouTube and touch key sound problems?

[AC Question]

My Samsung Galaxy s6 edge+
Have often time have problems when watching youtube, it would freeze and at the same time the touch key sound stops working, please help !

 

[B. Diddy]

Welcome to Android Central! Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-21095

 

[TFdevastator217]

Didn't work

 

[B. Diddy]

If YouTube was preinstalled, see if the problem persists in Safe Mode: https://support.t-mobile.com/docs/DOC-21007