S6 touch screen freeze/unresponsive

[diego99]

I've had my galaxy s6 for 2 years and it has been sailing smoothly UNTIL a few months ago somehow I cannot do anything to the screen. The only thing works are the up and down volume button, fingerprints&home button, and power button. Rebooted it with volume down and power and I'm forever stuck on the lockscreen since I had my fingerprints as security and need to do the pattern after restarting to make the fingerprints work. Factory reset it, lost a lot of my valuable work and personal datas, and a yesterday it became unresponsive again. Tried to wipe cache partition, left it for a day in power off (option available from the volume up, home, and power button simultaneously) and reboot multiple times but it's still freeze/unresponsive at all. Reboot already got me stuck again on the lockscreen without anything I can do with the fingerprint option not working unless you draw the pattern which obviously I can't. Help! Anything! Or give me some suggestion on what to do to restore my datas such as my pictures and contacts with apps to PC, preferably free apps. PLEASE! At least save my datas!

 

[B. Diddy]

Welcome to Android Central! When it freezes, does it seem associated with the phone heating up as well?

 

[diego99]

nope no heating whatsoever. I can unlock my phone now via find my mobile samsung, but cannot access it visa usb since i've not enable the usb debugging stuff. Any suggestion how to enable the usb debugging?

 

[B. Diddy]

What if you connect a USB mouse or keyboard via OTG cable? That might let you unlock the screen and turn on USB Debugging in the Developer Options menu.

 

[diego99]

Welp in the end I bought a data recovery software (fonepaw) and it worked PERFECTLY, I truly recommend it. Brought the phone to samsung center, spent 20 mins there to get called back by the engineer that there's something wrong with the hardware and have to pay roughly 450USD to get it fix. Needless to say I've given up my s6. Thankyou all for your replies!!