S8 Promo Bait and Yank

[huffcs]

Netflix deal "supposedly" good until 11:59:59 pm ET, but attempts to activate (at least since 8 pm ET) fail with message that the offer expired on 6/30. TODAY IS STILL 6/30 AND IT'S NOT MIDNIGHT IN MY YET!!!! Can you tell how I feel about this "promo"? Spent over an hour on call being shuttled from one person to another and maybe 45 minutes of it on hold, only to be told "Oh, the people you really have to talk to only work until 9 pm ET, so you'll have to call back tomorrow. Good luck. Bye." Wish I'd thought to record the call! All goodwill deleted!

 

[huffcs]

Ermm, meant it's not midnight in New York, yet. Darned auto-uncorrect!

 

[huffcs]

Really? I'm the only one who got stiffed?

 

[TylerLV76]

It doesn't say it expires on 6-30. It says you have to redeem it BY 6-30. Meaning 11:59p.m. of 6-29.

 

[huffcs]

Actually, the exact wording is: "Must submit offer claim form between 5/5/17 and 6/30/17 at 11:59:59 PM ET." That sounds like Midnight last night and failed at 6:45 PM CDT on 6/30.

Samsung reps (at least eight so far have all seemed to know about the problem but said it is something that "xxxx department (not mine) has to deal with, please hold while I transfer you". Today caught the Promotions department passing me back to the E-Commerce department in a classic cross-pointed arms game of it's "their" problem, before they put me on a dead line and I had to call in AGAIN!

Finally one rep took pity and said even though it wasn't their department, they handled the same issue for people who bought from providers, not directly from Samsung, he'd open a ticket for me. We'll see what happens. Apparently, problems started cropping up TWO days ago with "expired" responses.

Not the performance of a "world class" marketing firm.

 

[TylerLV76]

Actually, the exact wording is: "Must submit offer claim form between 5/5/17 and 6/30/17 at 11:59:59 PM ET." That sounds like Midnight last night and failed at 6:45 PM CDT on 6/30.

Samsung reps (at least eight so far have all seemed to know about the problem but said it is something that "xxxx department (not mine) has to deal with, please hold while I transfer you". Today caught the Promotions department passing me back to the E-Commerce department in a classic cross-pointed arms game of it's "their" problem, before they put me on a dead line and I had to call in AGAIN!

Finally one rep took pity and said even though it wasn't their department, they handled the same issue for people who bought from providers, not directly from Samsung, he'd open a ticket for me. We'll see what happens. Apparently, problems started cropping up TWO days ago with "expired" responses.

Not the performance of a "world class" marketing firm.

It specifically says in the Netflix email BY 6-30 or it will expire. It's pretty clear.

 

[uncreativeartist]

They should have been able to tell you whether you qualified or not, it's that simple. Not a hard thing to do.

Samsung's customer support is terrible. I think the people are actually trained to act stupid, send you to the wrong department and just pretty much do whatever they can to frustrate you until you just give up. I spent an hour and a half the other day trying to get an action director pass key so I can use my Gear 360. Still haven't gotten the code and my last email was pretty much I am sending my stuff back and I want my money back and it's time for me to move on to another company. Such a minor thing to fix and they have no clue.

 

[trucksmoveamerica#AC]

Actually, the exact wording is: "Must submit offer claim form between 5/5/17 and 6/30/17 at 11:59:59 PM ET." That sounds like Midnight last night and failed at 6:45 PM CDT on 6/30.

Samsung reps (at least eight so far have all seemed to know about the problem but said it is something that "xxxx department (not mine) has to deal with, please hold while I transfer you". Today caught the Promotions department passing me back to the E-Commerce department in a classic cross-pointed arms game of it's "their" problem, before they put me on a dead line and I had to call in AGAIN!

Finally one rep took pity and said even though it wasn't their department, they handled the same issue for people who bought from providers, not directly from Samsung, he'd open a ticket for me. We'll see what happens. Apparently, problems started cropping up TWO days ago with "expired" responses.

Not the performance of a "world class" marketing firm.

Don't get to hopeful, that Samsung rep probably is just passing the buck. Hopefully it works out, but be prepared for a nightmare experience with Samsung customer service.

 

[J Dubbs]

Samsung sucks in every way..... I'll never buy a phone from them. With the overwhelming negative feedback they have in most all categories, I don't understand why folks are willing to pay stupid high prices for their sealed battery disposable phones.

I do know the S8 series hasn't been meeting sales expectations, and they've had to give sales incentives to get them sold.

I think they've found their price ceilings...... greedy ba***rds

 

[o4liberty]

I never deal directly with Samsung and I did the promotion online with no issue at all. Got my Netflix already just waiting for the rest to come in the mail. As far as dealing with Samsung I always purchase through AT&T and the service is seller get replacements devices within 2 days and if I don't like the replacement they usually send me a new device for the troubles.