S9 not responsive / frozen

[adelcastillo78]

So my wife's S9 apparently just died... all of a sudden the screen would not turn on to the power or home key. I plugged the charger thinking the battery was depleted. Then the screen turned on and had 85% battery. But the phone was still unresponsive to any touches or buttons. I pressed the power and volume low buttons for 7 secs to force a restart and this is when the fun began.

It goes through the restart process, then it takes it back to the Start screen as if the phone was reset. Then the screen stays unresponsive and a but of errors start popping up. "System UI is not responding"; "Samsung Setup Wizard is not responding"; "Facebook is not responding"; "Photos is not responding"

That's just a few I can remember but many more popped up and can't clear the error since the screen is not responding.

I contacted Samsung and now I have to send it to them to get it fixed or replaced.

 

[scottbeamer]

So my wife's S9 apparently just died... all of a sudden the screen would not turn on to the power or home key. I plugged the charger thinking the battery was depleted. Then the screen turned on and had 85% battery. But the phone was still unresponsive to any touches or buttons. I pressed the power and volume low buttons for 7 secs to force a restart and this is when the fun began.

It goes through the restart process, then it takes it back to the Start screen as if the phone was reset. Then the screen stays unresponsive and a but of errors start popping up. "System UI is not responding"; "Samsung Setup Wizard is not responding"; "Facebook is not responding"; "Photos is not responding"

That's just a few I can remember but many more popped up and can't clear the error since the screen is not responding.

I contacted Samsung and now I have to send it to them to get it fixed or replaced.

I'd just ask for a warranty replacement.

 

[amyf27]

So my wife's S9 apparently just died... all of a sudden the screen would not turn on to the power or home key. I plugged the charger thinking the battery was depleted. Then the screen turned on and had 85% battery. But the phone was still unresponsive to any touches or buttons. I pressed the power and volume low buttons for 7 secs to force a restart and this is when the fun began.

It goes through the restart process, then it takes it back to the Start screen as if the phone was reset. Then the screen stays unresponsive and a but of errors start popping up. "System UI is not responding"; "Samsung Setup Wizard is not responding"; "Facebook is not responding"; "Photos is not responding"

That's just a few I can remember but many more popped up and can't clear the error since the screen is not responding.

I contacted Samsung and now I have to send it to them to get it fixed or replaced.

Did you buy it straight from Samsung?

 

[lucianus_luciferus]

A factory reset will probably solve the problem.

 

[Matzosy]

Try recovery mode.