S9+ poor phone reception - worse than S7

[Tony Loudpedal]

I've had my S9+ a few days now and the phone reception is noticeably worse than my previous S7.

I took my SIM from my S7 and put it into the S9+

Immediately the very first call I took the call dropped after a few minutes. This has continued ever since.

I have weak phone reception where I am but my S7 managed ok 90% of the time on 2 bars. The S9 shows less than this. The only way I can have any phone call of more than a couple of minutes is to change to 3G and even then it sometimes drops.

For a new phone this is very disappointing.

Has anyone else experienced this?

Any suggestions?

I'm considering sending it back as faulty.

Thanks

 

[hasasimo]

I've had my S9+ a few days now and the phone reception is noticeably worse than my previous S7.

I took my SIM from my S7 and put it into the S9+

Immediately the very first call I took the call dropped after a few minutes. This has continued ever since.

I have weak phone reception where I am but my S7 managed ok 90% of the time on 2 bars. The S9 shows less than this. The only way I can have any phone call of more than a couple of minutes is to change to 3G and even then it sometimes drops.

For a new phone this is very disappointing.

Has anyone else experienced this?

Any suggestions?

I'm considering sending it back as faulty.

Thanks

What service do you use? Do you have an S9+ that's specific to the network, or an unlocked model?

 

[Tony Loudpedal]

Its an unlocked phone from Samsung using the same SIM that was in my S7 on Vodafone.

Its not the SIM that's the problem - the only change is the physical phone. I can put the SIM back in my S7 and it gets better reception.

 

[milehigherik]

I hope everyone here still remembers fresh in their minds that the S8 and S8 plus had horrible speaker phone issues.

 

[Almeuit]

Bars don't tell much. Bars are calculated differently from phone to phone.

What is the actual -dBm signal?

 

[Tony Loudpedal]

Ok so I measured the actual signal. Its very similar between both phones. See attached images.

HOWEVER the fact remains that the S9 is dropping the calls frequently making it hopeless.

 

[Almeuit]

Ok so I measured the actual signal. Its very similar between both phones. See attached images.

HOWEVER the fact remains that the S9 is dropping the calls frequently making it hopeless.

Ah yeah the signal is pretty much identical (-2 dBm isn't much).

For the dropping calls I am not sure. I would try another SIM card (get a new one from your carrier). I know it doesn't sound like a fix but you would be surprised how many times that fixed issues for others in the past.

 

[dpham00]

Try to turn off volte and wfc if you have them enabled.

 

[rushmore]

Which version? 9810 or 845? Never mind. Vodafone, so Exynos.

 

[strikeIII]

Sometimes it helps to update your IMEI on your account so your service is provisioned properly.

 

[TMavC5]

I've had my S9+ a few days now and the phone reception is noticeably worse than my previous S7.

I took my SIM from my S7 and put it into the S9+

Immediately the very first call I took the call dropped after a few minutes. This has continued ever since.

I have weak phone reception where I am but my S7 managed ok 90% of the time on 2 bars. The S9 shows less than this. The only way I can have any phone call of more than a couple of minutes is to change to 3G and even then it sometimes drops.

For a new phone this is very disappointing.

Has anyone else experienced this?

Any suggestions?

I'm considering sending it back as faulty.

Thanks

Call your carrier and give them new IME number so they can refresh the account. Most of the time, replacing SIM does matter.

 

[11B1P]

I was going suggest getting a new sim from your carrier as well

 

[ScottsoNJ]

I hope everyone here still remembers fresh in their minds that the S8 and S8 plus had horrible speaker phone issues.

I didn't have problems with my 8+ or the Note 8 just recently using the speakerphone

 

[asddad wasdas]

just get my s9 today. same problem. obviously weaker than my iphone se and moto g5 plus. I just tried the same sim card.

 

[rushmore]

Could folks please specify what version? 9810 or 845? Hearing opposite for the 845 version so far. The S7, Note 7, Edge, S8, 8+ and Note 8 835 versions have mediocre signal reception. My 8+ is exhibit A of said mediocre signal reception.

 

[ScottsoNJ]

Could folks please specify what version? 9810 or 845? Hearing opposite for the 845 version so far. The S7, Note 7, Edge, S8, 8+ and Note 8 835 versions have mediocre signal reception. My 8+ is exhibit A of said mediocre signal reception.

I'm in the US on T-Mobile so I've always had the snapdragon processors. Haven't really noticed any loss of signal unless I'm out in east bumble**** where my T-Mobile reception is lacking

 

[rushmore]

I'm in the US on T-Mobile so I've always had the snapdragon processors. Haven't really noticed any loss of signal unless I'm out in east bumble**** where my T-Mobile reception is lacking

Feedback so far is the 845 S9 has better reception than the S7 and S8 did.

 

[gazuga6176]

Feedback so far is the 845 S9 has better reception than the S7 and S8 did.

yep. I can actually take calls in my house now.

 

[anon(1733)]

yep. I can actually take calls in my house now.

Sounds promising. If I get mine tomorrow I'll report back. I have to use Wi-Fi calling in my house because in my living room I cannot get a good signal in my living room on my note 8. I'll test this out when I get a chance.

 

[rushmore]

just get my s9 today. same problem. obviously weaker than my iphone se and moto g5 plus. I just tried the same sim card.

9810, or 845? If 9810, seems fairly consistent the 845 got better and the 9810 got worse.