Disclaimer: this is a rant. No need to read if you don't want to. Just letting you guys know in advance.
1st Device
Purchased after my June 27th 9:00am preorder was in "limbo" longer than I expected. Had the left-side screen problem and significant ghosting. Returned the next day.
2nd Device
The initial preorder that eventually did come after Play employees told me contradiction after contradiction (it's shipped, it's about to ship, your account is "chargeable", your account is "postchargeable", etc.). Left side of the screen wasn't "spongy", but was actually firmly above the the bezel. This one arrived post-screw fix solution, but that didn't make a difference. The defect also caused extreme ripples on the screen if the device was held by the left bezel.
3rd Device
This is the replacement for the 2nd device, the initial preorder. After eventually getting the "return" email to send out a new unit, it was accidentally shipped to my billing address, which is currently not my shipping address (yes, this error was my bad). I called them within 5 minutes of this mistake being made, and was told they would do what they needed to to fix it, and I would receive an email follow up within 48 hours. I never did.
I eventually called the Play store again after no one followed up with me. Nothing had been done. Now I was told they would contact UPS directly, but they needed '8 hours' to figure out the best course of action. I heard from them via email the next morning that I should email them my tracking number when I got it so they could reroute the package. I received the tracking number about 15 minutes after this email, and immediately send it to them. I didn't hear anything.
After tracking the package via UPS.com, I noticed it had been delivered to my billing address (which, for an odd number of circumstances I won't go into here, I cannot currently get the package from). I called Google to let them know it had been delivered so there was clearly nothing they could do from UPS, but I was given the runaround and told they were still "looking into solutions with UPS."
Three days later, I received an email from Google that the package had been delivered. This was really a tipping point for me. I emailed them back, letting them know that I had contacted them 3 days prior to let them know this exact fact. Finally, a Play Employee had the bright idea to ship me a new one and deactivate the old one.
That arrived about 30 minutes ago, and has the exact same "spongy" screen defect that isn't fixable via the screw technique.
Long story short, I'm sending this third one back and I think calling it a day with the N7. I can tell it would be a great device if 'healthy', but my patience is just gone with Google at this point. I love Android, but I'm not going to spend months of my life trying to get a tablet that isn't defective.
1st Device
Purchased after my June 27th 9:00am preorder was in "limbo" longer than I expected. Had the left-side screen problem and significant ghosting. Returned the next day.
2nd Device
The initial preorder that eventually did come after Play employees told me contradiction after contradiction (it's shipped, it's about to ship, your account is "chargeable", your account is "postchargeable", etc.). Left side of the screen wasn't "spongy", but was actually firmly above the the bezel. This one arrived post-screw fix solution, but that didn't make a difference. The defect also caused extreme ripples on the screen if the device was held by the left bezel.
3rd Device
This is the replacement for the 2nd device, the initial preorder. After eventually getting the "return" email to send out a new unit, it was accidentally shipped to my billing address, which is currently not my shipping address (yes, this error was my bad). I called them within 5 minutes of this mistake being made, and was told they would do what they needed to to fix it, and I would receive an email follow up within 48 hours. I never did.
I eventually called the Play store again after no one followed up with me. Nothing had been done. Now I was told they would contact UPS directly, but they needed '8 hours' to figure out the best course of action. I heard from them via email the next morning that I should email them my tracking number when I got it so they could reroute the package. I received the tracking number about 15 minutes after this email, and immediately send it to them. I didn't hear anything.
After tracking the package via UPS.com, I noticed it had been delivered to my billing address (which, for an odd number of circumstances I won't go into here, I cannot currently get the package from). I called Google to let them know it had been delivered so there was clearly nothing they could do from UPS, but I was given the runaround and told they were still "looking into solutions with UPS."
Three days later, I received an email from Google that the package had been delivered. This was really a tipping point for me. I emailed them back, letting them know that I had contacted them 3 days prior to let them know this exact fact. Finally, a Play Employee had the bright idea to ship me a new one and deactivate the old one.
That arrived about 30 minutes ago, and has the exact same "spongy" screen defect that isn't fixable via the screw technique.
Long story short, I'm sending this third one back and I think calling it a day with the N7. I can tell it would be a great device if 'healthy', but my patience is just gone with Google at this point. I love Android, but I'm not going to spend months of my life trying to get a tablet that isn't defective.
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