Samsung A13 G phone not recognised by Windows 11 PC.

[themaverick1953]

My wifes Samsung A13 G isn't accessible on her windows 11 PC - it makes the ding dong sound on connection or removal but not showing up in my computer.

I have tried it on my PC and it is recognised.

I have tried different cabloes and same so not the cable.

I have enabled Developer options on the android phone and set USB settings to transferring files.

Not sure if this is an android issue or windows?

Any suggestions?

 

[B. Diddy]

First, can you confirm that the phone's screen is unlocked when connecting to the PC?

If it is, then after connecting via cable, swipe down the notification panel and look for a USB notification. Tap that and make sure File Transfer (or MTP) is selected.

 

[themaverick1953]

First, can you confirm that the phone's screen is unlocked when connecting to the PC?

If it is, then after connecting via cable, swipe down the notification panel and look for a USB notification. Tap that and make sure File Transfer (or MTP) is selected.

Yes have done all that (it doesn't mention MTP but it has file transfers) I have since discovered that if I select photo transfers rather than file transfers then it IS recognised on windows.

 

[mustang7757]

Can you show us a screenshot of the USB settings when plugged in to the computer?