Question Samsung A71 not able to place calls in certain areas in Cuba

sher5817

New member
May 22, 2020
2
0
1
Visit site
Hello,

I sent a Samsung Galaxy A71 cell phone for m y friend in Santiago De Cuba. The phone works in the tech district. She is able to place calls. But as soon as she gets home, she she can no longer place nor receive calls. She can however still browse the internet. She also has an older Motorola which works in both locations. Not sure why the Samsung doesn't.

I have tried sending the small cell phone signal enhancers that stick on to the back of the phone but no luck.

Can someone provide any insight on what the problem might be? The old Motorola works but the Samsung does not.

thanks,
Sherazad.
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
164,969
3,994
113
Visit site
There are 8 variants of the A71, and some of them might have different band compatibility, which could contribute to the issue that rvbfan mentioned. Any idea what the exact model number of the phone is?
 

Forum statistics

Threads
941,452
Messages
6,908,892
Members
3,157,929
Latest member
AMPRO