Samsung Account Log-in Loop

[Faded105]

Was trying to back up my notes and discovered that I was logged out of my Samsung account overnight and cannot sign back in. Every time I sign in, tried both through Google and entering email and both lead me to accepting the ToS and Passkey and immediately signs me out afterwards and I get the notification "to continue using services securely, sign in again". I've tried removing my Samsung account, but it asks to sign in again, which I can't. I've tried restarting my phone, clearing various app caches, booting in safe mode, and uninstalling updates on the Samsung Account app. Another issue that started as of today is the "DAQ service stopped responding" messages and the "Customization service stopped responding" messages. Nothing has worked unfortunately and I really don't want to lose any data on my notes, calendar, and some apps.

I haven't installed any new apps or downloaded any new files in the last couple of months, and have kept my phone up-to-date on all security updates and the like.

 

[B. Diddy]

Welcome to Android Central! Are you able to log into your Samsung account with those same credentials on a computer browser?

 

[Faded105]

Welcome to Android Central! Are you able to log into your Samsung account with those same credentials on a computer browser?

Yea, I was able to set a password to my account and everything. Issue is just on my phone.

 

[B. Diddy]

OK, did you also try clearing the app data (not just the app cache) for the Samsung Account app in Setting>Apps?

 

[Faded105]

OK, did you also try clearing the app data (not just the app cache) for the Samsung Account app in Setting>Apps?

Yea, I've also done that for the Customization service and DAQ

 

[B. Diddy]

I would try a system cache partition wipe, if it's possible on that device. Which Samsung do you have?

 

[Faded105]

I would try a system cache partition wipe, if it's possible on that device. Which Samsung do you have?

I have an S22 Ultra

 

[Faded105]

I have an S22 Ultra

Just tried this and it didn't fix the issue unfortunately

 

[B. Diddy]

I would normally suggest a factory reset, but I'm not sure how much of your Samsung data is backed up to your cloud and would then be restored once you successfully logged back in. You may want to try requesting help using the Samsung Members app.

 

[Faded105]

I would normally suggest a factory reset, but I'm not sure how much of your Samsung data is backed up to your cloud and would then be restored once you successfully logged back in. You may want to try requesting help using the Samsung Members app.

unfortunately I can't request help on the Samsung Members app either because of the same log-in loop

 

[B. Diddy]

Ah, of course. How about requesting help via the website? https://www.samsung.com/us/support/contact/

 

[Faded105]

Unfortunately even samsung's support says to just factory reset the phone. Hopefully a fix for this can come in the future for anyone else with this issue.

 

[mustang7757]

Welcome to AC!
On your computer download Samsung Smart Switch and make a complete copy of your device and let us know if notes, calendar gets copied to its back up .

Moved this to the s22 Forum