Hi -
I just spent the last few hours fighting with Samsung. After my Jelly Bean update, the "Samsung account" stuff would not sync up. I finally decided to remove/re-add the account to see if that worked. I backed my contacts up w/ Kies, and did so.
My assumption is that once I added the account back (with the same login info) it would put my contacts back. It did NOT put my contacts back. In fact, they were all completely gone. I also could not find anywhere on Samsung's site where I could log in and manage/view the information.
When attempting to restore my contacts from Kies, it decided to stop recognizing my phone completely. It took a full re-install before it actually started recognizing it again and let me restore my contacts.
So here's my questions:
Thanks all.
I just spent the last few hours fighting with Samsung. After my Jelly Bean update, the "Samsung account" stuff would not sync up. I finally decided to remove/re-add the account to see if that worked. I backed my contacts up w/ Kies, and did so.
My assumption is that once I added the account back (with the same login info) it would put my contacts back. It did NOT put my contacts back. In fact, they were all completely gone. I also could not find anywhere on Samsung's site where I could log in and manage/view the information.
When attempting to restore my contacts from Kies, it decided to stop recognizing my phone completely. It took a full re-install before it actually started recognizing it again and let me restore my contacts.
So here's my questions:
- What's the point of the Samsung account that syncs contacts, calendar, Internet and S Memo, if it never restores anything????
- Now that I've got my contacts back, how do I "move" the ones on the Samsung account to my primary Google account instead, without manually re-entering them?
Thanks all.