Samsung Announces Fix to Galaxy S7 Active Phone in Response to Consumer Reports Dunk update Jul 20

[FLTimmyB]

Who at ATT are you talking to Lonestar

 

[LonestarROB]

Who at ATT are you talking to Lonestar

Whichever Rep answers. . This last guys name was Juan I believe. Doing for my own amusement at this point lol . They all have different answers.

 

[Phoneguy108]

Whichever Rep answers. . This last guys name was Juan I believe. Doing for my own amusement at this point lol . They all have different answers.

Sounds like Xfinity Comcast or Sprint... ask 5 people get 5 different answers...:-!

 

[LonestarROB]

It's absurd. Talked to the manager at the local Att corporate store. Asked him if they were aware of the S7 Active issues. He said he knew nothing and said, and I quote, "I can bring up Google and find problems with every phone". Didn't even want to bother so I walked away.

 

[Law2138]

It's absurd. Talked to the manager at the local Att corporate store. Asked him if they were aware of the S7 Active issues. He said he knew nothing and said, and I quote, "I can bring up Google and find problems with every phone". Didn't even want to bother so I walked away.

He's not gonna level with you on this issue. What he did and what alot of other AT&T employees will do is play ignorance to downplay the issue. The last thing they want to do is confirm that a phone they could potentially sell has "issues". Their job is to sell the device and activate a new line if applicable.

Now I'm not saying all AT&T employees are like that, because there are some that truly care about customers.

Even further, consider this: Once you buy a new device either outright or under the NEXT plan. How often do you go back to that same store to make another purchase? Maybe for an accessory or to upgrade a family line? The goal is to get the customer in, sell the product and not see them again until its time to upgrade.

Educated consumers make lazy salespeople and managers uncomfortable. I don't expect everyone to know the owner's manual and TSB for each device, but I expect them to be up to speed on what's trending in the world of mobile devices. For any AT&T manager not to know the controversy of an exclusive device (S7 Active) highlighted by consumer reports, is just downright embarrassing. He may have known, but didn't want to admit it. Or really didn't know.

I would have walked away too.

 

[TylerLV76]

It's absurd. Talked to the manager at the local Att corporate store. Asked him if they were aware of the S7 Active issues. He said he knew nothing and said, and I quote, "I can bring up Google and find problems with every phone". Didn't even want to bother so I walked away.

I got one better after my dealings with At&t the past week. They offered to swap me into an S7 but warned me over and over that the S7 and S7 edge had not water resistance at all. Even after I read to him the ratings for the S7 he still proceeded to tell me that they could not get wet.

 

[bkrell]

My nearest store has a great manager and is even a former Samsung employee. I just worry the odds of being able to deal with him are small so I never even tried. Plus, in my experience, if you buy the phone from AT&T online, the physical stores act like it's got herpes. They want nothing to do with it.

 

[LonestarROB]

The last thing they want to do is confirm that a phone they could potentially sell has "issues". Their job is to sell the device and activate a new line if applicable.

I wholeheartedly agree. That's what they get paid to do. I just simply want clarity and honesty. With every rep or whoever I've talked to, I've told up front that I want to upgrade but won't do so until I get a suitable answer. So, at least in my case(and I'm sure others too ), they are actually pushing AWAY a sell by not being upfront about it.

 

[Phoneguy108]

Educated consumers make lazy salespeople and managers uncomfortable. I don't expect everyone to know the owner's manual and TSB for each device, but I expect them to be up to speed on what's trending in the world of mobile devices. For any AT&T manager not to know the controversy of an exclusive device (S7 Active) highlighted by consumer reports, is just downright embarrassing. He may have known, but didn't want to admit it. Or really didn't know.

I would have walked away too.

Amen

 

[Phoneguy108]

I got one better after my dealings with At&t the past week. They offered to swap me into an S7 but warned me over and over that the S7 and S7 edge had not water resistance at all. Even after I read to him the ratings for the S7 he still proceeded to tell me that they could not get wet.

Typical...