Samsung Cloud Fails to Backup

[bandofbrothers2112]

Where does that link originate from ?

 

[Soundman72]

Yes the link worked for me having no issues backing up now

 

[AGUX]

In Lithuania still nothing ((

For me all backup fails was becouse I didn't connect to Galaxy Apps, only to Samsung Account. Try to sign in to Galaxy Apps...

 

[loveslatte]

Hi, My back up is still failing.
Message rads Failed to back up data
A server error has occurred.
When I try to back up in Samsung cloud by clicking on the back up now
All icons say backup failed.

 

[loveslatte]

Ok I installed the link above and its backing up now.

Thank you

 

[Macy72]

Finally had a definitive response from Samsung support. I still hadn't received the OTA update but they have sent this link http://www.samsungapps.com/appquery/appDetail.as?appId=com.samsung.android.scloud and I'm pleased to say that the back up is successfully running as I type. At last. Hope someone else finds this info useful too.

 

[ninjaspanner]

Spoke to Samsung support yesterday three times about this, and a guy in a shop the day before, all with the same advice "wait a bit and try again", but the last girl I spoke to said that the issue was with the cloud, that they all knew about it and the fix will be with the next os update for the device. No date for release and the sync issues will remain until you manually install and apply the sync. Hope this helps, it's still a rubbish outcome but hopefully only a week or two more to wait.

 

[Alanhd]

Finally had a definitive response from Samsung support. I still hadn't received the OTA update but they have sent this link You will be taken to Galaxy Apps. and I'm pleased to say that the back up is successfully running as I type. At last. Hope someone else finds this info useful too.

Thanks, that fixed it for me.

 

[ninjaspanner]

@Macy72
Thats not available on my phone in the UK for some reason, are you in the US?

 

[ninjaspanner]

@macy72 Right, just checked your profile and you are uk, whats the score for me I wonder. My issue is with a phone, ex vodaphone but working fine on 3 sim, ah well, only a week (in my dreams) till my phone that usually works fine comes back from the menders.

 

[PavDhillon]

@macy72 Right, just checked your profile and you are uk, whats the score for me I wonder. My issue is with a phone, ex vodaphone but working fine on 3 sim, ah well, only a week (in my dreams) till my phone that usually works fine comes back from the menders.

Just tried the apk link and it works! Also did a smart switch backup on the computer. Now I just need to solve the grey lines across the screen issue! Really disappointed with samsung and the service!

 

[ELvinasjuo]

yea!!!! link is working

 

[storvay]

http://www.sammobile.com/apk/samsung-cloud/ – download 2.2.12, install it and everything will be all right, don't need to wait for an update from Samsung.

Thank you! Installed and all working.

(Unbranded UK S7)

 

[Mirest]

I am getting a file corrupt error when I try to install. Anyone else experiencing the same?

 

[bandofbrothers2112]

Check to see if there is a more up to date apk.

The one in the link worked for me a couple of months ago.

 

[Suhayb Aljahwari1]

I was disabling samsung push service
I enabled it and it worked

 

[yennr]

Hi everyone,

I found the solution to error 305 that works for me! What I did:

1) Open Galaxy Apps>Samsung Cloud and update to the latest version.

2) On your phone, go to Settings> Cloud and accounts> Accounts> Samsung account> Profile, and sign in.

3) Go to Settings> Cloud and accounts> Samsung Cloud and start syncing; it should work now!

Hope this works for you guys as well!!

 

[Laurent Mikolajczak]

I was disabling samsung push service
I enabled it and it worked

Haaa, thanks for the suggestion.
I had push service disabled. I e'abled it and backup is worki'g. No more 305 error. Thanks

 

[Kat L]

Im having this issue but with my S6... it failed to back up all my photos. Im pissed. Somehow im hoping that there's a way to get it all back somehow.