Samsung Galaxy a15 missing icons and duplicate apps

[Gareth5506]

My mum bought the phone yesterday and I have been helping her set it up. As you can see, some of the app icons are missing and apps like Facebook and ColorNote are duplicated. Why is this please? Both versions of the apps work fine.

Thank you.

 

[B. Diddy]

Welcome to Android Central! Does it persist after a reboot?

 

[Gareth5506]

Welcome to Android Central! Does it persist after a reboot?

Yes. It was the first thing I tried.

 

[Madd62]

Have you transferred them from a previous Android /or Samsung device?
Did those icons appear on a Home Screen as with your screenshot, or did you move those on to it from the App Drawer?
Is it just that those random icons appeared on the Home Screen page and so will still be visible in the full App Drawer / app icon list when you swipe up.

I've been hired to ask the basic, stupid questions that no else will.

 

[B. Diddy]

I cleaned up this thread to remove an off-topic reply.

 

[mustang7757]

Moved this to the Samsung A series forums

Remove the apps from the home screen and add them back

 

[Gareth5506]

Have you transferred them from a previous Android /or Samsung device?
Did those icons appear on a Home Screen as with your screenshot, or did you move those on to it from the App Drawer?
Is it just that those random icons appeared on the Home Screen page and so will still be visible in the full App Drawer / app icon list when you swipe up.

I've been hired to ask the basic, stupid questions that no else will.

They were transferred from her old Samsung Galaxy S8 phone. She bought the A15 a few days ago and we are trying to get it set up correctly. The icons were laid out how they are when we transferred the data from the S8 to the A15.

 

[Madd62]

Sorry for the delay.

I'm assuming you are an iPhone user, and like me you are in the UK.

You will have the App Drawer of icons probably alphabetically, if you swipe up from the bottom.

If you had not done a transfer for your Mum your default Home Screen would have the bottom dock (line) containing the Phone, Messaging, Camera and one or two other default apps or Settings - which you can alter to your preferences.
The rest of the starter Home Screen would have the main Google and Samsung app icons in folders like you have there.

I haven't had a Samsung in many years so I don't know but I think a Samsung Smart Switch would still not replicate the Home Screen/s of her previous S8 exactly and you may have some moving around to do, as Mustang said, by long pressing and swiping from the App Drawer / list.

If you add an icon from the App Drawer to a Home Screen (you can have several) that icon would also still remain in the App Drawer as well.

I would defer to the many Samsung owners here who generally know much more anyway.

Setting up a new Android phone has improved over the years, and Google helps out as well, but I don't think it would still create a carbon copy of all her screens.

I've possibly missed something.

 

[B. Diddy]

What happens if you simply long-press the blank duplicate app icons and remove them from the homescreen? Then, for the ones that weren't duplicated, remove them from the homescreen, and then go to the App Drawer and add them back to the homescreen. Are they still blank?

(EDIT: Oops, mustang7757 had already suggested removing the icons from the homescreen and then adding them back, but I didn't see any indication that you had tried that already.)

Are these app icons also blank in the App Drawer?

 

[Gareth5506]

Sorry for the delay.

I'm assuming you are an iPhone user, and like me you are in the UK.

You will have the App Drawer of icons probably alphabetically, if you swipe up from the bottom.

If you had not done a transfer for your Mum your default Home Screen would have the bottom dock (line) containing the Phone, Messaging, Camera and one or two other default apps or Settings - which you can alter to your preferences.
The rest of the starter Home Screen would have the main Google and Samsung app icons in folders like you have there.

I haven't had a Samsung in many years so I don't know but I think a Samsung Smart Switch would still not replicate the Home Screen/s of her previous S8 exactly and you may have some moving around to do, as Mustang said, by long pressing and swiping from the App Drawer / list.

If you add an icon from the App Drawer to a Home Screen (you can have several) that icon would also still remain in the App Drawer as well.

I would defer to the many Samsung owners here who generally know much more anyway.

Setting up a new Android phone has improved over the years, and Google helps out as well, but I don't think it would still create a carbon copy of all her screens.

I've possibly missed something.

It's ok I figured it out already, from a combination of people's replies here and Googling what an App Draw is, etc!

Yes I am an Apple user from the UK, trying to help my mum who has only ever had Android phones. Was it obvious? . Thank you for your help.