Samsung Galaxy Note 10.1 Tablet - can't do hardware reset

MOMER79

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Jan 29, 2017
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Hi, My Galaxy Note 10.1 tablet is in stuck on Samsung Note 10.1 logo screen , i believe it is not booting up to OS. I have tried doing hardware reset (Press the Volume Up and Power buttons at the same time.) quite a few times but no luck at all.

I have installed Kies software on my window machine to connect my tablet but no luck.

Is there any way to fix this issue? Can i reinstall the OS or it has to be done by samsung technical support team?
 

B. Diddy

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Mar 9, 2012
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Welcome to Android Central! Are you trying to force a shutoff because you're stuck on that screen? If so, you have to press Power and Vol Down​ for about 10-15 seconds.
 

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