Samsung Galaxy Note 3 - Quick Glance not working?

[Jimmy Nguyen]

If I turn off the lockscreen option Screen lock to "None", it works. If I choose any other option including "Swipe" or "Pin", the bug persists.

Also tried turning off "Multiple widgets", still same problem.

The weird thing is if I go into the Air gestures > Quick glance > Try it , it works just fine.

 

[Preach2k]

Mine is working. Some times I have to restart my Gnote3 to get it to work.

 

[kaotik_187]

I had this same problem last week and I tried everything without having to factory wipe the phone (this was a last resort option for me). One of my final steps was to individually uninstall apps I had recently gotten, and checked if it works when the app isn't present. I did it with a couple apps and installed them right after figuring out that they were not the problem, since the issue persisted after uninstalling them. I finally uninstalled the VEVO app and found out that it was the problem. When the VEVO app is uninstalled quick glance worked smoothly. Upon reinstalling the app, the problem was back. So whoever is having this problem and recently updated or installed the VEVO app, I'm pretty sure that's your problem. If not, then we can pretty much assume that the problem is one that arises with some sort of app compatibility issues. I contacted the developers but no response yet. Maybe if others tell them about this problem they will make it priority and fix it in a future update! Hope this helps!

 

[pdub73]

I had this same problem last week and I tried everything without having to factory wipe the phone (this was a last resort option for me). One of my final steps was to individually uninstall apps I had recently gotten, and checked if it works when the app isn't present. I did it with a couple apps and installed them right after figuring out that they were not the problem, since the issue persisted after uninstalling them. I finally uninstalled the VEVO app and found out that it was the problem. When the VEVO app is uninstalled quick glance worked smoothly. Upon reinstalling the app, the problem was back. So whoever is having this problem and recently updated or installed the VEVO app, I'm pretty sure that's your problem. If not, then we can pretty much assume that the problem is one that arises with some sort of app compatibility issues. I contacted the developers but no response yet. Maybe if others tell them about this problem they will make it priority and fix it in a future update! Hope this helps!

Thank you for taking the time to do this. ..

Posted via Android Central App

 

[kaotik_187]

Thank you for taking the time to do this. ..

Posted via Android Central App

Hope it helped you solve your issue!

 

[Jimmy Nguyen]

I had this same problem last week and I tried everything without having to factory wipe the phone (this was a last resort option for me). One of my final steps was to individually uninstall apps I had recently gotten, and checked if it works when the app isn't present. I did it with a couple apps and installed them right after figuring out that they were not the problem, since the issue persisted after uninstalling them. I finally uninstalled the VEVO app and found out that it was the problem. When the VEVO app is uninstalled quick glance worked smoothly. Upon reinstalling the app, the problem was back. So whoever is having this problem and recently updated or installed the VEVO app, I'm pretty sure that's your problem. If not, then we can pretty much assume that the problem is one that arises with some sort of app compatibility issues. I contacted the developers but no response yet. Maybe if others tell them about this problem they will make it priority and fix it in a future update! Hope this helps!

Yes, thank you for spending the time to do this! I uninstalled VEVO and it fixed the issue. You saved me a bunch of time and annoyance!

 

[kaotik_187]

Yes, thank you for spending the time to do this! I uninstalled VEVO and it fixed the issue. You saved me a bunch of time and annoyance!

Glad it helped. Took a little time to mess with but i figured it had to be one of the apps i installed or updated in the past days before the problem. Was the best thing to do, or else i would have wiped my phone and still had the problem after restoring everything back. Really annoying problem that i hope the developers can fix.

 

[pdub73]

Hope it helped you solve your issue!

Yes it did. Thank you

Sent from my SM-N900V using AC Forums mobile app

 

[Tifosi3]

I have a Note III. I was having a problem with my quick glance as well. The person on this forum with the number 23 post had the answer to my issue. I also had the VEVO app on my phone. I just called Samsung and they could not help me. They told me to go to the store where I bought the phone. If anyone knows anything you know that is not the answer. However, I called my local carrier's store where I bought the phone and she pointed me to this site which helped BIG TIME! So I unistalled the VEVO app and now my quick glance is working seamlessly! This is the first time I have been on a forum. I will keep coming back here with any further issues in the future. THANK YOU!

 

[bigmaj89]

Yeah the vevo app seems to be the issue thanks a bunch guys who needs customer care when we as a group of individuals can solve everything

*high fives the whole forum*

 

[Stephen Lizio]

Thanks so much this fixed it for me.

 

[tannerrblake]

Thank you so much, fixed the problem. I very much appreciate it!

Posted via Android Central App

 

[globurtz]

I finally uninstalled the VEVO app and found out that it was the problem. When the VEVO app is uninstalled quick glance worked smoothly. Upon reinstalling the app, the problem was back.

Thanks to you, I did not spend all my evening time to reinstall my S4. Thank you to have such a good investigation !

 

[VanillaDeath]

Had the same problem and uninstalling Vevo did the trick! Thank you for doing the research, kaotik_187! Fired off an email to the Vevo mobile team about the issue. Really strange that just having the app installed interferes with a device feature like that.

 

[jvhiggy]

Hope it helped you solve your issue!

You're an absolute legend! This had been driving me crazy! VEVO was indeed the culprit! Thanks. Xx

P.s. I've never written on a forum before, but just had to thank you!

 

[rlb60]

I had this same problem last week and I tried everything without having to factory wipe the phone (this was a last resort option for me). One of my final steps was to individually uninstall apps I had recently gotten, and checked if it works when the app isn't present. I did it with a couple apps and installed them right after figuring out that they were not the problem, since the issue persisted after uninstalling them. I finally uninstalled the VEVO app and found out that it was the problem. When the VEVO app is uninstalled quick glance worked smoothly. Upon reinstalling the app, the problem was back. So whoever is having this problem and recently updated or installed the VEVO app, I'm pretty sure that's your problem. If not, then we can pretty much assume that the problem is one that arises with some sort of app compatibility issues. I contacted the developers but no response yet. Maybe if others tell them about this problem they will make it priority and fix it in a future update! Hope this helps!

 

[rlb60]

Thank you for the post Jimmy! Vevo was the issue for me as well!

 

[Charan Brahmandam]

Thanks kaotik_187.... uninstalling vevo works. Will need to see if that was cause for many other screw ups on the phone...

 

[Mian Murad Ali]

I don't have any VEVO app on my note 3. But the problem is still the same. Quick glance actually stop working after receiving sms or something, and after a restart, it works fine, and i'm fed up with restarting my phone so often. any idea what should i do other than VEVO app which isn't present on my note 3

 

[Jorge Vidoza Parra]

I have an S4, and the same problem happens to me, uninstall the fix and VEVO. I went back to install and I no longer have the problem, I'll wait a few days to test well.