Samsung Galaxy Note 4 Mobile Data not working

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Android Central Question

Dear Readers,

I bought a Note 4 (SM-N910P Sprint US) from China to use in Europe. When it arrived everything worked - however due to some circumstances I had to hard reset the phone. After having done this the phone will no longer let me use mobile data. However, I can receive and place calls/SMS. The Android Version is 5.1.1. In the Mobile Networks settings it shows "China Telecom" (in Chinese, I asked a friend to translate it for me) under Network Operators. Under About Device -> Status it shows Disconnected under "Mobile Network State" (even though I turned mobile data and roaming on and Wi-Fi off).

I believe the seller installed some kind of software to make this phone usable in the EU, is this the right place to ask for help?

Thanks in Advance!
 
It sounds like you need to update the APN to access data and MMS on your European network. Google the name of the carrier and the letters "APN," then enter the information you find into the phone. The following link from T-Mobile USA explains how this is done on a Note 4. Follow the instructions, but use your carrier's APN settings instead of T-Mobile's.

https://support.t-mobile.com/docs/DOC-28888
 

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