Samsung Galaxy s4 won't turn on

[dNiceOne]

My s4 won't turn on now.. When I woke up yesterday, i'm pretty sure it was working. But it always shows this update thing. and then i sat on my phone I think it pressed the Install button to install the update . when i saw it updating, i tried to turn my phone off because i'm scared it might delete my pictures and videos and some notes. so I took the battery out and put it back in it was still installing.. i took the battery out several times and then it stopped installing the update. the problem now is that it won't turn on. it's just stuck on that "Samsung Galaxy S4" opening-remark thing. what should I do? it's not even a year old yet.. Please reply !

 

[mhinc]

My s4 won't turn on now.. When I woke up yesterday, i'm pretty sure it was working. But it always shows this update thing. and then i sat on my phone I think it pressed the Install button to install the update . when i saw it updating, i tried to turn my phone off because i'm scared it might delete my pictures and videos and some notes. so I took the battery out and put it back in it was still installing.. i took the battery out several times and then it stopped installing the update. the problem now is that it won't turn on. it's just stuck on that "Samsung Galaxy S4" opening-remark thing. what should I do? it's not even a year old yet.. Please reply !

Well you did EXACTLY what the update tells you NOT to do while updating. You turned off the device. HUGE No No!
For the record the update wouldn't have deleted your pics, videos, or notes. But now that decided to turn it off during an update. Your only choice is to Factory Reset, which now WILL
leave you with everything gone. UNLESS you were smart enough to have it all on a MicroSD card. If it's on your device memory it's gone. Here are the steps



Turn off the device.
Press and hold the following three buttons at the same time:
Volume Up key
Home key
Power key
When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and theHome key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select. The phone will automatically restart after the cache is wiped.

 

[CanadianChiver]

I'm gonna go with, "DO NOT TURN OFF YOUR PHONE WHILE UPDATING!"
If you want, wipe it and re install from your last back-up with Samsung Kies.

 

[pelolemeshani ael]

My s4 mini when I select ‘wipe cache partition' it shows me 'error'. And then it restarts but it closes again.

 

[mhinc]

My s4 mini when I select ‘wipe cache partition' it shows me 'error'. And then it restarts but it closes again.

This is an S4 thread not an S4 Mini.

 

[JaniceR]

Thank you to the 2nd poster to this thread (mhinc) for the 3-button push and hold advice. It worked. My relatively new Samsung Galaxy S4 just suddenly stopped working for no reason today and was unresponsive. Your fix worked. A million internets to you, good sir. This was the first result in Google for "samsung galaxy s4 wont start up."

 

[Julio Aldana]

Hi I am having he same problem but it would not work i try the hard reset and it will just shutting off and io dont know what else to do.....

Is there any way teh software can be install to the phone from a PC?

 

[Julio Aldana]

Hi I am having he same problem but it would not work i try the hard reset and it will just shutting off and io dont know what else to do.....

Is there any way teh software can be install to the phone from a PC?

 

[Mario Bottle49]

what if it died during update and now wont turn on and when i plug it in to charge nothing happens?
the screen is still black and blank

 

[mannello93]

Thanks! quick easy solution helped save my day

 

[Sean Meyer1]

I tried the system restart and my phone is still nonresponsive. What is there to do now considering it wont do anything at all?

 

[desperate1]

Will my contacts go away if i do that ?

 

[desperate1]

Did your contacts go away ?

 

[Susan Mary]

I just got my S4 last week. It was recharged fully when I went to work. I received a call in the afternoon and it was working. Came home and went to use it and it had turned off and won't turn on. Tried your factory reset instructions above-to no avail. Guess I should take it back?

 

[Susan Mary]

Did you ever figure this out or did you have to return your phone?

 

[ckkhoo]

I have the same problem. It wouldn't turn on, safe mode method doesn't work. I found out the power button is broken. Here's the video on how to troubleshoot the button and replacing it. youtube.com/watch?v=2l_6fwzuIwA

 

[ckkhoo]

Here's the link for troubleshooting and solutions. You might need some simple electrical skills.

https://www.youtube.com/watch?v=2l_6fwzuIwA