Samsung Galaxy S5 Black screen

[AC Question]

Hi all, I recently factory reset my S5 and restored it. Ever since the phone can become unresponsive. It randomly goes to a black screen the multi window light and back up light both come on as if it is still powered up. Sometimes it comes back on but mostly I have to pull the battery. This happens quite a few times a day so annoying. Any ideas???

 

[dpham00]

I would try to do a factory data reset and don't install any apps to see if you still have the same problem