Samsung Galaxy S5 Heart Rate Monitor problem!

[MultiFrapser]

Hello, I have recently bought a S5, and as you know it comes with amazing features such as the Heart Rate Monitor or what ever you may call it.

This occurs sometimes, usually if I try to calculate someone elses than mine heart rate with my S5, or then just sometimes happens to me even if I haven't done anything against what told.

The problem is, that when I sometimes try to scan my heart rate with the phone, it takes very long time and when I for example let my finger be there, it sometimes turns off the phone completely, leaving the Samsung logo that can be seen at the start when restarting your phone back up, that logo appears and also a blinking blue LED light on the left upper corner, this is odd because I can't turn the phone off with any way, only by removing the battery which I do not prefer to do unless I really need to.

This does not happen always, but its still something I am wondering, am I doing something wrong with it or is it just a Samsung S5 bug?

 

[SpookDroid]

Sounds like a very bad bug. It's probably getting 'stuck' and somehow prompting a phone reboot. I know you recently bought this and probably don't want to set it up again, but you could try doing a factory reset and see if that helps (just remember, this deletes ALL data from your phone, so back things up first!). Also try disabling Google Fit (if you don't use it), since the S5 had some issues with that app.

 

[Bherto ThirtyNine]

This issue also happened to me, I'm using this version of update from Samsung.
Android Lollipop
Official Samsung BuildNumber:LRX21T.G900FDXU1BOE1

I hope there's a fix soon.

 

[sntc]

I have the same problem. You can test only your sensor and see if it is working, I found this on another site:
"Open from the home screen the phone app and switch within it on the keypad. Tap now via the numeric keypad the following code: *#0*#
It now appears a white menu with different tiles. Tap now on the tile with "Sensor". Scroll through the next menu a bit more down to "HRM sensor". Under the entry where is a small button with "Start". Tap on it and a graph showing your pulse. If you now put your finger on the sensor, you can see what data can be determined through the sensor. Above at "HR" your current heart rate is displayed in beats per minute.
If no values are displayed here, then the heart rate monitor of your Samsung Galaxy S5 is not working properly. In this case we recommend you to contact the support of Samsung."