It all started on the same day. My phone froze 4 or 5 times when just opening random apps. Then, it froze upon rebooting (at the Samsung screen or Verizon screen). I then researched the issue and tried to do a cache wipe. It froze many times during this process, but was finally able to. Tried booting in safe mode to see if 3rd party apps were causing the issue, but it froze here too. It freezes in the download mode (volume down + home + power buttons). It freezes in the recovery mode. It freezes when trying to do a factory reset. It freezes in ALMOST every screen.
The only place the phone does not freeze is in the boot menu, but there is little you can do here, because once you select an option, it freezes. I've had this phone a little over a year, but have never had an issue with it. Does this point to a hardware issue (maybe overheating) if this is all happening in one day?
Is there anything else I can try besides bringing it to a Verizon store?
The only place the phone does not freeze is in the boot menu, but there is little you can do here, because once you select an option, it freezes. I've had this phone a little over a year, but have never had an issue with it. Does this point to a hardware issue (maybe overheating) if this is all happening in one day?
Is there anything else I can try besides bringing it to a Verizon store?
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