Samsung Galaxy s9 speaker phone is muffled

[Josh5280]

I can confirm that once i turned hd calling off it cleared right up

Not trying to be a j@rk but how does this comment help? The last post was clearly stating that they couldn't find HD calling, telling us it worked for you doesn't help. I too cannot find HD calling and would love to see how I can disable this but I see no options for this. Any input??

 

[decrose89]

Not trying to be a j@rk but how does this comment help? The last post was clearly stating that they couldn't find HD calling, telling us it worked for you doesn't help. I too cannot find HD calling and would love to see how I can disable this but I see no options for this. Any input??

This is a possible solution... That's how it's helpful. I have Verizon and had no problem finding HD calling. I went to my settings, then Connections, Advanced Calling, and Advanced Calling again. I switched it to OFF and got a message to confirm.

I cannot say if it works or not yet, but based on the previous comments, it's worth a try. Just hoping it does not interfere with video calling.

 

[Howard Williams2]

I have the same problem

 

[Manbat83]

I've had this issue. All of the people I work with who have galaxy devices, and use speaker phone, have muffled audio that is unintelligible. I also have a galaxy device. I noticed today that when i mute my microphone it clears up. I use the iconix 2018 earbuds also. Seems like it could be an issue with the noise cancellation.

 

[milehigherik]

This has been an issue since the S7. Documented. Read around. many Galaxy phones are affected. It's not user error and it's not some LTE or HD setting.

 

[aguru2]

This is a real problem. A caller calls the S9 owner (my spouse). The S9 owner hears the caller perfectly with great Samsung quality. The caller, however, is in a noisy environment with background noise. The S9 "hears" the background noise and seems to think it is about to echo. It seems to echo suppress based on the noise coming in. The S9 attenuates the outgoing sound, apparently in both volume and frequency range, to the point where the caller can no longer hear the S9 owner. It literally sounds like the phone was put under a pillow. Muffled and Muted are both describing the effect.

BTW- The case is an Otter Box and it does not make any difference if the phone is in the case or not.

If the S9 owner turns off speaker phone mode, the sound is crystal clear. If the S9 owner turns off HD Calling, the speakerphone mode works better but still gets muffled if there is a noisy room or car on the caller's side.

Samsung (or Verizon?) needs to address the outgoing muting on the S9. My spouse says that my S7 does not muffle when I am on speakerphone and they are in a noisy area.

Come on. SOMEBODY must be working a fix for this after a year now!

 

[Volcanicstrad37]

This is a real problem. A caller calls the S9 owner (my spouse). The S9 owner hears the caller perfectly with great Samsung quality. The caller, however, is in a noisy environment with background noise. The S9 "hears" the background noise and seems to think it is about to echo. It seems to echo suppress based on the noise coming in. The S9 attenuates the outgoing sound, apparently in both volume and frequency range, to the point where the caller can no longer hear the S9 owner. It literally sounds like the phone was put under a pillow. Muffled and Muted are both describing the effect.

BTW- The case is an Otter Box and it does not make any difference if the phone is in the case or not.

If the S9 owner turns off speaker phone mode, the sound is crystal clear. If the S9 owner turns off HD Calling, the speakerphone mode works better but still gets muffled if there is a noisy room or car on the caller's side.

Samsung (or Verizon?) needs to address the outgoing muting on the S9. My spouse says that my S7 does not muffle when I am on speakerphone and they are in a noisy area.

Come on. SOMEBODY must be working a fix for this after a year now!

Happens with my wife's TMobile one as well. We need someone at mobile nation's or some big YouTuber bring it up and how bad it is and we might see a change. Until then, it has been the last few generations having the same problem.

 

[Gmoney45]

I've had this problem with the galaxy note 4. This was the first phone to have 2-3 mics, one on top and one on bottom of phone. As earlier post suggest it has something to do with noise cancelling and HD calling. I had the note 2 and it didn't have this problem because there was only 1 mic and no HD calling.
Another point is I've been on Tmobile the whole time. There is no way to disable VoiceLTE on tmobile. You can switch to 2g but that defeats the point of having a fast internet speeds.
I had hoped that this was fixed on the s8 but no and others have reported the issue on the s9. I won't be surprised if it isn't fixed on the best phone the s10.

So FRUSTRATED with Samsung that they haven't addressed this issue. Android/Samsung/tmobile, the software is too segmented to get a fix for this issue. Call tmobile and they will say it is Samsung fault. Call samsung and they don't know.

Apples a little better in terms of if there is a problem most user do reported and apple is aware of the problem but they won't acknowledge it is a problem or fix it unless you sue them. Then they make you pay for fixing the issue.

I had the iphone 5, iphone 6plus, iphone X. Both had problems which the geniuses at apple did nothing about.
1. touch disease on iphone 6- apple charges 150 bucks to replace the touch sensor chip.
2. Phone calls on iphone 5 were crap.
3 iphone X calls on facebook messenger picked up interference and mad noises when talking to people.

Sorry that is my venting for the night.

 

[Darktalon]

Has this been fixed in the Galaxy S10? I've been having this issue for 3 phones now.

 

[anon(899924)]

Has this been fixed in the Galaxy S10? I've been having this issue for 3 phones now.

The speaker phone seems to work much better on the S10e and the S10+. I had issues with muffled audio on the S9 and the S8 before it. As if the microphone was being covered up.

 

[steveii]

Every S8/S8+ and S9+ in our family (it means 5 devices-tmobile network) have this muffled microphone audio problem in speakerphone mode. My muffled voice intantly clear up when I turn speakerphone off. Otherwise its a perfect phone for us. I think Samsung will not solve this problem, so the only solution is to buy another phone. At least, it is good to hear that they solved this disturbing bug in S10 series. If anybod has good speakerphone experience in S10 please write here for more and more evidence, otherwise we will change all phones to Huawei. Thanks!