Samsung Note 2 photo & music suddenly lost

[annietanhn]

HELP

This is the 3rd times all the photo & music that i saved in memory (internal) lost in sudden but all the others apps still inside memory. Why is it happened? Is it mean that my phone get virus? Anyone experience it before? Can someone help me?

 

[bclinger#IM]

Before totally panicking, turn off then on and check for the files.

Sent from my Note 8.

 

[annietanhn]

I have tried that b4. B4 turn off all the photo icon appeared like corrupted. After turn off totally lost all the icon. My gallery no more image at all.