Samsung Note 8, samsung music player does not play music.

[Android Central Question]

Samsung Note 8, samsung music player does not play music. It just stays on a continuous shuffle mode. When I click on an individual song it does not play.
Need help...

 

[B. Diddy]

Welcome to Android Central! What format are the music files -- mp3, or something else? Where are the music files stored -- Internal Storage or an SD card?