Samsung Note4 Freezing & Rebooting

[Jay_Lancaster]

In the past week my Note4 has started lagging, freezing, & restarting.

Actions I have taken so far:

- Remove SD card, and have not put it back in the phone
- Taken the battery out numerous times (from 10 seconds up to an hour) & rebooted
- Factory Reset from Settings...I have done this 2-3 times
- Boot from Recovery Mode.& Delete Cache...I have done this 4-5 times
- Boot from Recovery Mode & Factory Reset...I have done this at least 6 times
- I have run a scan through Malwarebytes app several times with no issues showing
- I have run security scans through my carrier's virus app several times with no issues showing (Verizon)
- I have deleted temporary files through the My Verizon app

None of the above actions have resulted in a positive resolution. The phone still lags, freezes, & restarts on it's own. Every now & then it reboots to that "Downloading...do not Turn Off Target" screen & won't go away without a battery pull.

Any ideas on further action that keeps me away from the Verizon store?

Thanks, Jay

 

[B. Diddy]

Welcome to Android Central! First, see if this happens in Safe Mode: https://support.t-mobile.com/docs/DOC-28897. If it doesn't, then some app that you regularly reinstall might be causing the instability.

If it does happen in Safe Mode, then try reinstalling the firmware using Smart Switch: http://www.sammobile.com/forum/showthread.php?t=29914