Samsung Pay is not working at Lowes

[Scott Currence]

Worked in the beginning but now all I get is card read errors. Try 2 or 3 times. Works everywhere else. Cashier at Lowes said that they came in and updated the terminals the day before this started. Can someone who has shopped at Lowes in the last few days report success or failure?

 

[Deputy1]

I've shopped at Lowe's on numerous occasions and have had zero success. The strange thing is that the employee kmew what I was attempting and said it should work! She was familiar with Samsung Pay, and said they had been trained on its use. Still, no luck. Haven't used it since. I'm sure I'll give it another shot in the future.

Posted via the Android Central App

 

[Scott Currence]

I've shopped at Lowe's on numerous occasions and have had zero success. The strange thing is that the employee kmew what I was attempting and said it should work! She was familiar with Samsung Pay, and said they had been trained on its use. Still, no luck. Haven't used it since. I'm sure I'll give it another shot in the future.

Posted via the Android Central App

My problem is it worked once, so I know it does. That's what bothers me.

 

[Scott Currence]

It asks for a pin number. Then after entering my pin it shows up at the cashiers screen as a bad card read.

 

[Mr_Bugman]

I've had one failure on 3 attempts here. I always get the read error but if I just hold the phone there until it's accepted it seems to work. Last time it beeped and errored 3 times before working. Went through just before I was about to hit retry.

Posted via the Android Central App

 

[Scott Currence]

I've had one failure on 3 attempts here. I always get the read error but if I just hold the phone there until it's accepted it seems to work. Last time it beeped and errored 3 times before working. Went through just before I was about to hit retry.

Posted via the Android Central App

Was that on a debit or credit card? Doesn't seem to be as smooth as every where else though.
Once it asks for my pin number that should be it right?

 

[badkitties]

wow... so it wasn't me...

I was about to start a new thread about this. Samsung Pay used to work just fine at my local Lowe's. It stopped working two or three weeks ago on ALL of the registers at the store. Samsung Pay continues to work at almost all other places that i shop.(from big Walmarts to tiny frozen custard shacks.... even on vending machines with credit card swipers)

I guess there must be something that was done by the credit card processing company that Lowe's uses?

 

[Mr_Bugman]

Was that on a debit or credit card? Doesn't seem to be as smooth as every where else though.
Once it asks for my pin number that should be it right?

I run all of my transactions as credit for the rewards.

Posted via the Android Central App

 

[Furious10]

Same thing happened to me today at Lowe's...01/04/2016
Machine beeped...asked for PIN... shows up at the cashiers screen as a bad card read.

 

[badkitties]

Samsung Pay on my Note 5 working again at local Lowe's store.
Just tried it this morning. Not sure why it stopped working before.

 

[Scott Currence]

I sent an email to Lowe's customer service and got a phone call back from my local stores manager within 24 hours. She said they do definitely accept Samsung pay and have been trained as to what it is and how it works and she will personally get back to me as to an explanation. I guess they take a lost sale pretty seriously at Lowe's.

 

[calicocat2010]

Was that on a debit or credit card? Doesn't seem to be as smooth as every where else though.
Once it asks for my pin number that should be it right?

No, I was told on a similar thread If using debit , you use the Physical card's pin. The one you use at the ATM.

 

[Scott Currence]

No, I was told on a similar thread If using debit , you use the Physical card's pin. The one you use at the ATM.

I'm the one that mentioned it to you! even using your real physical card pin it still fails.

 

[calicocat2010]

I'm the one that mentioned it to you! even using your real physical card pin it still fails.

Lol. OK then. Well it didn't fail for me when I used it at Hobby Lobby.

 

[Scott Currence]

Lol. OK then. Well it didn't fail for me when I used it at Hobby Lobby.

It hasn't failed me yet either. Other than Lowe's.

 

[bradbamford]

Failed at Lowes this morning, and I've used it there in the past with no issues.
So then I had to get out and swipe the real Credit Card. However, when I did the cashier said her screen was telling her that I had to "insert" the card (because the card has a chip). Obviously the card should have been able to swipe just as well, but something new in the system is requiring chip cards be inserted and not accepting a swipe.
I'm thinking this change may be the issue Samsung Pay is having here.

 

[Scott Currence]

I went to Lowe's today and had a very helpful cashier. Tried credit as credit, debit as credit, and debit as debit. No luck. Always says "bad card read". Lowe's store manager has told me they do accept it but I'm the only one she knows of trying to use it there.

 

[Abhinav Kochhar]

I went to Lowe's today and had a very helpful cashier. Tried credit as credit, debit as credit, and debit as debit. No luck. Always says "bad card read". Lowe's store manager has told me they do accept it but I'm the only one she knows of trying to use it there.

I think you need to try for the second time when it fails, don't change the option of credit or debit.

 

[Scott Currence]

I think you need to try for the second time when it fails, don't change the option of credit or debit.

I did try 3-4 times in each mode. Still no good. Works everywhere but Lowe's. Same issues at 4 different Lowe's stores. Seems I'm not the only one. Did use it at the table at Olive garden, no issues.

 

[Abhinav Kochhar]

In that case only samsung support can help.