Samsung Phone Buyers Beware....NO WARRANTY REPLACEMENT even for new phones

[ironass]

I returned the phone. I used it for almost a year on AT&T. I bought it with a one year manufacturers warranty & could not get any help or repair for it. So NO. my issue is with Samsung. I will not buy another Samsung product. And I commend Samsclub for honoring a warranty, one of their suppliers would not. The rest of those links up there, I just don't have time for.

So, in a nutshell, you purchased a grey market product that was never approved or intended by Samsung to be marketed in the U.S. and which does not even function on 4G in the U.S., and you hold them responsible for not honouring the warranty on your Pacific and Asia model. You have therefore broken clause e) of the Samsung warranty...

"e) Defects or damage resulting from testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Samsung, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty."

Good luck with going to court on that one!

 

[eadeszoo]

The phone functioned for almost a year on AT&T. Then it started to have a power issue. IDK why your trying to create a conflict here. I bought it from a US retailer in the US with a manufacturers warranty. I didn't say anything about going to court. Did you read what I've replied. "I returned the phone to retailer," But in a nutshell they were happy to honor warranty until I was able to prove it was still under warranty; then & only then did it become a non-US model. And if you go to their FB support site; It is nothing but complaints by people that cannot get their warranties honored on US models. by Samsung. So if your intent, is to try to make me look guilty of something; you've failed! But, if your intent is to try to make me look stupid for believing in a manufacturers warranty; you've succeeded. And, if your intent is to try to make yourself look REALLY SMART; you've succeeded. I think it's great you know so much about cell phones, than myself a 60 yr old does not. My intent is to inform people that are like me & not as smart as you, what they will have to deal with, if they purchase a Samsung phone from a US, online retailer like I did. Maybe just maybe, it can save them a lot of money & stress.

 

[ironass]

1. Your phone did not function correctly for almost a year. It could not operate on the U.S. 4G/LTE network as it was never intended for use in the U.S.A. See, Will My Phone Work?...



2. Your issue should be with SamsClub who imported these phones on the grey market and must have known that the Asia/Pacific model was not intended for sale in the U.S. and was not fully compatible with the U.S. networks, thereby, voiding Samsung's warranty.

Since Samsung never approved or intended the N910H, Asia/Pacific model to be sold in the U.S., I cannot see your issue with Samsung denying warranty liability.

 

[eadeszoo]

I received & sent calls, I sent & received texts, I took pics, sent & posted them. If it didn't operate correctly, it was oblivious to me. It did what my expectations of a cell phone is suppose to do, until the power issue. And if Samsung didn't intend for it to be sold in the US, that doesn't make me guilty of anything except being a stupid consumer that believed in a companies quality & warranty. I still purchased a Samsung product with a manufacturer's warranty. My issue is & will always remain with Samsung, not honoring a manufacturers warranty. I believe a company should have ethics, in manufacturers warranties. Don't care where they were intended to be sold. It is still that companies product. To say a power issue in a product less than a year old, is void in US but valid elsewhere makes absolutely no sense in a companies products.

 

[Mhaynes1004]

Buyer BEWARE of buying Samsung Phones. They WILL NOT replace your phone even if it is 1 month old and defective. IT IS IN THERE TOS! See their direct quote. I will post this every day:

During the applicable warranty period, provided the Product is returned in accordance with the terms of this Limited Warranty, SAMSUNG will repair the Product and we do not have an option to replace a new device.

We realize that you have asked about a replacement handset of a comparable model. All requests of this nature must be addressed through your service provider. Samsung will bring the device into evaluation and repair the device.

If you have insurance through your service provider please contact them for a possible replacement phone. Also, if you purchased the phone with a credit card most companies offer buyers protection. Contact your Credit Card Company to inquire about this program. Please visit the link below where you can check the warranty information of your phone:

My Samsung galaxy S7 cracked around the lens and all the way down the back on Saturday, It kept making a popping sound and when i took the Otter box off I saw the damage
My husband took it in on Monday and was told it could not be covered under warranty ,even though it was under a year and it was a defect. They charged him $100 , but gave him a new battery. I am extremely angry with Sprint

 

[Rajendra Halemane]

I am in INDIA. Bought Xiaomi Redmi Note 3 to my daughter. Within 5 months it broke! Battery smoke, bad smell, mobile completely dead in 2 days of the smoke. It was then given at Authorised service centre at Bangalore. There it was fixed as mother board damage & Rs7,000 has to be paid for the replacement of motherboard. Bcz of my son's transfer, it took few months to reach me. Today when I had a chat with the company people, they informed to fix at nearer service centre. Also informed No Warranty for the motherboard!

 

[dpham00]

That phone isn't made by Samsung

 

[William mckeown]

I have the galaxy S8 I've had it since it's release date April 21st. Last week I started having an issue where my phone would say moisture Detected and I can't cable charge it at all. I can't even use my Galaxy Gear VR with that said I went to the store where I got it totally checked out and thery called a Samsung rep and my new Galaxy S8 is on its way. I don't understand where that false info came from. I'm sure there are Instances where peoples warrantys are void because of fraud or tampering with the device but Samsung does replace phones they repair them to.

 

[Aj Cogswell]

No they don't. Why should they? The phone comes with a guarantee from the MANUFACTURER who the carrier buys from in good faith. If it's a defective product, why should the carrier foot the bill? Don't think you know what you're taking about to be honest. Does the two year guarantee on Samsung electronic products count for nothing then?

Obviously you don't know what you're talking about, it's a one year warranty not two, and it does fall on the carrier. If the carrier creates a warranty, then it isn't the manufacturer who handles the repair.

 

[anon(9485947)]

Obviously you don't know what you're talking about, it's a one year warranty not two, and it does fall on the carrier. If the carrier creates a warranty, then it isn't the manufacturer who handles the repair.

That depends whereabouts in the world you are... In Europe for example 2 year warranties are standard...

Depending on the carrier, you may have the option to deal with them, or go directly to the manufacturer....

 

[Kimi Khaos]

I've had my S8 replaced twice, by Samsung, through one of their local customer care centers in my area. I purchased my phone through my carrier in November of last year and it basically became a very expensive paperweight the day after Valentine's day is this year. It was dropped off at the shop two days later. I received the first replacement device, which I was told was a brand new phone, a month later and had it for a total of two days before I had to return it again because it kept freezing and rebooting. I received my second replacement device two weeks ago today and it's done the same exact thing as the first replacement, freezing with a static line across the screen, then restarting itself several seconds later. I was told by a Samsung customer service rep to replace my SIM card, which I did, but the problem remains. Sometimes it will go thirty minutes without restarting, at other times, it reboots every two or three minutes, whether I'm using it or not. The only time it's stayed on without shutting itself off while being used is if I'm talking on it...no idea why this is. I've waited to take it back to the shop because the last replacement took two months to go through and I'm not sure if I'm willing to deal with going longer than that again without my phone! Especially considering that I've been paying for service on a phone I've barely used for three months. At this point, Samsung has had my phone as long as I have! I've also been told by the local repair center that I went through, they are no longer allowed to replace Samsung devices because of the issues with my phone and one other gentleman that seemingly has been having the same issue with his Samsung device and Samsung's customer service. I should also note that during the two month period whilst waiting for my second replacement, I was told by Samsung that they couldn't replace my device because they didn't have any replacements in stock. Why replace a device the first time with a brand new phone, then replace it the second time with a refurbished one? I'm assuming that's what they meant when they said they didn't have any in stock, as they are Samsung, the manufactures, so why would they not have a brand new phone in stock? Supposedly, they ended up keeping the housing on my first replacement device and replacing everything else. I realize I'm ranting at this point, but I'm incredibly frustrated by this entire process! My phone was three months old, had been in a very sturdy case with a tempered glass screen protector since it came out of the box, never exposed to liquids, never dropped, treated like gold and clearly, still under warranty. I have no idea what I'm going to do at this point, keep a device that clearly doesn't work or deal with the massive amount of bull that is Samsung customer service. Any ideas or suggestions are very welcome. Thank you, in advance.
Btw, this is only a portion of the issues I've had, but as this post is very long already, I'll just leave it as it is.