samsung s7 screen cracking while charging

[charlubi]

Just upgrade to the S7 9/10/16. haven't dropped the phone, no impact blows to phone.
Have had it less than 3 weeks. Went to take it off the charger. The phone was hot and cracked on the screen. In one area it looks like an impact point where that area was hotter than the rest
of the phone. Again this morning, I unplug the phone from the charger and the back is cracked!
I called Verizon and they're sending a replacement phone but if the warehouse deems physical damage, my account will be charged. I will definately fight that. Did I mention I work for Verizon? I do. I contacted Samsung directly 888-987-4357 and explained everything to the Service Rep exactly what is happening.
I was advised to take it to the Service Location which is in Los Angeles Ca 60 miles away.
Samsung will repair or replace the phone at no charge.
Ticket number assigned my issue by Samsung 2148781011.
Anyone else out there that has had this same issue or similar such as phone cracking when in front pocket with nothing else to cause physical damage please post it.
Thank you.

 

[galaxyfive]

Re: Samsung

Yes, a few have posted here. You'll need to search though. There have been sporadic reports of screen cracks and overheating on the Galaxy 7 line since it's release. Samsung has their hands full.

 

[sindhu1221]

Re: Samsung

Just upgrade to the S7 9/10/16. haven't dropped the phone, no impact blows to phone.
Have had it less than 3 weeks. Went to take it off the charger. The phone was hot and cracked on the screen. In one area it looks like an impact point where that area was hotter than the rest
of the phone. Again this morning, I unplug the phone from the charger and the back is cracked!
I called Verizon and they're sending a replacement phone but if the warehouse deems physical damage, my account will be charged. I will definately fight that. Did I mention I work for Verizon? I do. I contacted Samsung directly 888-987-4357 and explained everything to the Service Rep exactly what is happening.
I was advised to take it to the Service Location which is in Los Angeles Ca 60 miles away.
Samsung will repair or replace the phone at no charge.
Ticket number assigned my issue by Samsung 2148781011.
Anyone else out there that has had this same issue or similar such as phone cracking when in front pocket with nothing else to cause physical damage please post it.
Thank you.

Oh god. Now the S7 too has got problems. Samsung really is having a bad image already. The overheating can cause the cracks. You should be more careful and see the battery temperature while charging.

 

[Sam_Gs7]

Re: Samsung

Oops! Don't tell Me about it..I've a SGs7 and last night Google
Playstore downloaded 25-Updates at the end. I picked up
the phone & had-Hot the backcover: Thx for the report..
I'll be careful when charging too..stay Tuned!

 

[nahoku]

Yours is not the first report. Just search Google for "S7 Spontaneous cracking" and you'll see it's been reported by a lot of people... some also mention overheating, or it happened when charging. S6 had the same thing going on when it came out.

Consider yourself lucky that you'll get a new phone, hopefully without a charge. It might have been a good idea to take that 60 mile drive if Samsung would have replaced it on the spot. You wouldn't have to deal with some warehouse guy making a determination to have you pay for a new device. It's interesting though that Samsung would repair/replace the phone at no charge... might be they've seen enough of these to sway their thinking.