Samsung s9+ is getting no service

[Android Central Question]

My Samsung s9+ isn't getting any service. It isn't the sim card as it works in other devices. The phone is recognising the sim card and I can use wifi calling/texting but I'm not getting any service with no wifi on. Tried factory resetting it as well as other things

 

[Rrigby8559]

s9+ is getting no service

My s9+ isn't getting any service. It isn't the sim card as it works in other devices. The phone is recognising the sim card and I can use wifi calling/texting but I'm not getting any service without the wifi on. Tried factory resetting it as well as other things

 

[belodion]

Is it newly-acquired?

 

[Rrigby8559]

I've had it for a month or so but the issue only started a couple of days ago

 

[DarkSorrow]

Re: s9+ is getting no service

What did the provider say to do troubleshooting wise?

 

[belodion]

Threads merged.

 

[Rrigby8559]

They haven't made any suggestions other than me leaving it in for testing/repair. Im more than likely going to do this but if there's anything I can do myself to fix it id rather just do that

 

[DarkSorrow]

Ask for a new sim. I had a problem a long time ago where my phone wouldn't get 4G LTE any more. Replacing the sim fixed it.

 

[TwitchyPuppy]

Have your APN settings changed?

 

[Rrigby8559]

Ask for a new sim. I had a problem a long time ago where my phone wouldn't get 4G LTE any more. Replacing the sim fixed it.

Already got a new SIM card and it didn't fix the issue

Have your APN settings changed?

APN settings are still the same

 

[Rukbat]

if there's anything I can do myself to fix it id rather just do that

You can - of you can diagnose the problem. "Doesn't work" isn't a diagnosis. You'll probably have to leace it with them.

Back everything up first - they may wipe it before working on it. (See Backing up an Android Device if you don't know how.)