Samsung Tab S2 Android 7.0 App Saying I need to turn on Automatic date & time

[marker227]

Hey all, I need some help with my used tablet I just purchased.

I use my tablet with Doordash as a dasher. Every time I launch the app, I get the following popup message bar at the bottom of my screen. It says the following:

"Please turn on "Automatic date & time" and "Automatic time zone" *CHECK*.

The issue is, I have already turned on these options. The Time Zone is set correctly, etc. I even tried setting the time manually and I still can't resolve the issue.

The tablet is only WiFi enabled.

The tablet is a Samsung Tab S2, with Android 7.0 running on it.

Is there someway to create a workaround for this issue? Can I install a custom ROM or something to fool this error message?

I was thinking about replacing this tablet if I can't fix this issue. Would buying a WiFi & LTE enabled Samsung Tablet resolve this issue I'm having? Would I have to put data on a LTE enabled tablet to remove the error message?

 

[B. Diddy]

Time is from the wifi network. I have one of these tabs

Just to be sure -- Automatic Time, or Automatic Time Zone? My tablets only allow manual selection of the time zone (although admittedly, the two tablets I have are stuck on Oreo -- a Lenovo Tab 4 8 and a Pixel C).

 

[marker227]

On my Tablet, it's one option that enables/disables BOTH of those. Time zone is separate.

"Automatic date and time"
Enabled.

"Select time zone"
Eastern Standard Time.

Both of these are set correctly.

 

[anon(10614692)]

Below automatic date and time mine shows. "use network provided time"

 

[B. Diddy]

Below automatic date and time mine shows. "use network provided time"

I believe that's different from being able to determine the time zone. I'm not sure why time zone can only be determine using a cell signal -- maybe because wi-fi networks can be routed through servers in different time zones?

 

[marker227]

Below automatic date and time mine shows. "use network provided time"

Do you have a different OS? I don't have that option. Are you on a model with LTE? Mine is the WiFi only model.

 

[anon(10614692)]

My device is SM-T710 on Android 7, Wi-Fi only 7 inch tab

 

[marker227]

My device is SM-T710 on Android 7, Wi-Fi only 7 inch tab

I have the SM-T713 on Android 7. 8" Tablet.

 

[marker227]

I think so but you have to have data on it as a fallback

I'm going to take your suggestion. I just bought a used Samsung Tab A LTE enabled tablet. I'm going to try it without the data first, but it looks like data plans are only about $10 with T-Mobile. So, I think this is the best solution.

 

[mustang7757]

I'm going to take your suggestion. I just bought a used Samsung Tab A LTE enabled tablet. I'm going to try it without the data first, but it looks like data plans are only about $10 with T-Mobile. So, I think this is the best solution.

Ok ...let me know.

 

[marker227]

Good news. I just received my replacement tablet. It's the SM-T387W. I haven't had the chance to activate the data on it yet, but the time sync error is gone!

 

[mustang7757]

Good news. I just received my replacement tablet. It's the SM-T387W. I haven't had the chance to activate the data on it yet, but the time sync error is gone!

Glad to hear that , thank you for you follow up.